Position Summary:

Supervises and coordinates all accounts receivable follow-up functions and staff. Responsibilities include reconciling outstanding account balances and preparation of periodic reports on accounts receivable and past due status. Responsible for negotiating with past due accounts on repayment terms and/or writing off accounts receivable.

UTHealth Revenue Cycle department is seeking a results-driven Accounts Receivable Manager with a strong foundation in customer service and billing operations, complemented by extensive experience in call center environments and direct patient engagement. Proven ability to lead teams, streamline revenue cycle processes, and resolve complex billing inquiries with empathy and efficiency. Skilled in managing high-volume accounts, improving collection rates, and fostering positive relationships with patients and internal stakeholders. Adept at balancing operational demands with a patient-centered approach to ensure accuracy, compliance, and

• Status: Full-time
• Location: Remote (2- 4 weeks onsite for training @ 1851 Crosspoint Ave, 77054) meetings, additional training, etc.).
• Must live in Texas (TX). This is a Remote position, and you must reside in Texas
• Must be able to attend any required onsite meetings

We DO NOT provide lodging or mileage reimbursement for training

Position Key Accountabilities:

1. Develop and implement specific improvement goals that will secure positive results, monitor performance and report improvements. This includes minimum standards of work (i.e., productivity measurements) as well as payer performance.
2. Provides a structure to optimize the experience, skill, knowledge and capability of the A/R follow-up team as well as create an environment that supports a self-directed work approach. Assists in the recruitment, development and motivation of the staff for the purpose of retaining a high-caliber team.
3. Maintain and report reimbursement-related key performance indicators (i.e., days in A/R, clean claim rate, denial/terminal denial rate).
4. Works with management team to identify payer denial trends and recommend and execute change in an effort to improve collections and reduce the volume of denials being received from the payers.
5. Serves as the department's primary technical resource for the major 3rd party payers.
6. Serves as the primary contact for all revenue cycle accounts receivable issues.
7. Coordinates and fosters relationships with providers, internal business partners and payers regarding issues related to accounts receivable management.
8. Maintains excellent working knowledge of payer and regulatory billing and collection policies/guidelines, and communicates this information to the A/R follow-up staff and ensures compliance of the team.
9. Other duties as assigned.

Certification/Skills:

None

Minimum Education:

Bachelor's degree. May substitute required experience with equivalent years of education beyond the minimum education requirement.

Minimum Experience:

Five (5) years of direct related experience.

Physical Requirements:

Exerts up to 20 pounds of force occasionally and/or up to 10 pounds frequently and/or a negligible amount constantly to move objects.

Security Sensitive:
This position is a security-sensitive position pursuant to Texas Education Code §51.215 and Texas Government Code §411.094. To the extent that a position requires the holder to research, work on, or have access to critical infrastructure as defined in Texas Business and Commerce Code §117.001(2), the ability to maintain the security or integrity of the infrastructure is a minimum qualification to be hired for and to continue to be employed in that position. Personnel in such positions, and similarly situated state contractors, will be routinely reviewed to determine whether things such as criminal history or continuous connections to the government or political apparatus of a foreign adversary might prevent the applicant, employee, or contractor from being able to maintain the security or integrity of the infrastructure. A foreign adversary is a nation listed in 15 C.F.R. §791.4.
Residency Requirement:

Employees must permanently reside and work in the State of Texas.