Helpdesk Associate

Posted: Saturday, 22 March 2025
Valid Thru: Monday, 21 April 2025
Index Requested on: 03/22/2025 07:27:40
Indexed on: 03/22/2025 07:27:40

Location: Plano, TX, 75024, US

Industry: Advertising and Public Relations
Occupational Category: 13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME

U.S. Renal Care is hiring!

Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Provides Helpdesk coverage and support; this includes responding to user inquiries, questions & requests, usually by phone and/or email, but occasionally in person
  • Provides Help Desk dispatch coverage for coordinating Helpdesk assignments, priorities, job schedules, completions and user notifications and follow up
  • Handles back-up duties in software installation & troubleshooting as required
  • Serves as initial point of contact from the IT department for new users
  • Maintain all helpdesk requests in helpdesk tracking software and provide reports to management on a schedule or as needed
  • Maintains accurate inventory of IT equipment
  • Coordinates repair of IT hardware and keep track of warranty information

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Please see the job description for required or recommended skills.

Benefits:

Please see the job description for benefits.

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