USRC's greatest strength in being a leader in the dialysis industry is our ability to recognize and celebrate the differences in our diverse workforce. We strongly believe in recruiting top talent and creating a diverse and inclusive work climate and culture at all levels of our organization.

SUMMARY

As a key leader within the Information Security organization, the Security Operations Manager is responsible for overseeing day‑to‑day security operations and ensuring the effective detection, investigation, containment, and remediation of cyber threats impacting the enterprise. This role manages a team of analysts, drives operational readiness, and strengthens the organization's security posture through continuous improvement, technical leadership, and cross‑department collaboration.

The Security Operations Manager must be capable of operating independently, demonstrating advanced critical‑thinking skills, strong analytical capabilities, sound judgment under pressure, and the ability to comprehend and address complex technical and organizational challenges without relying solely on predefined checklists or prescriptive workflows.

Responsibilities listed below represent the minimum expectations for this role. Additional duties may be assigned as necessary to support business, regulatory, or operational objectives.

Essential Duties and Responsibilities include the following. Other duties and tasks may be assigned.

Security Operations Leadership

• Oversee day‑to‑day SOC operations across cloud, on‑premises, endpoint, and application environments.
• Provide technical direction and operational leadership to SOC analysts.
• Ensure all security events and incidents are managed consistently, accurately, and in alignment with organizational priorities.

Team Management & Development

• Lead, mentor, and coach SOC analysts to support skill development, analytical capability, and operational maturity.
• Assist in performance evaluations, guide career progression, and foster a culture of accountability and high performance.
• Establish expectations for independent analysis, strong reasoning, and effective decision‑making by team members.

Incident Response Ownership

• Direct and coordinate incident response activities, including investigation, containment, and remediation.
• Provide real‑time guidance to analysts during high‑severity incidents and ensure timely, well‑documented resolution.
• Serve as an escalation point for complex investigations or ambiguous threat scenarios requiring executive decision‑

Threat Detection, Monitoring & Analysis

• Evaluate and enhance detection coverage, analytic depth, and SOC visibility.
• Partner with threat intelligence, engineering, and architecture teams to refine detection logic and improve response capability.
• Ensure SOC maintains awareness of emerging threats and incorporates relevant intelligence into operations.

Cross‑Functional Collaboration

• Coordinate with IT Infrastructure, Networking, Application, Clinical, and Cybersecurity Architecture teams to support remediation activities.
• Collaborate closely with Compliance and HR during internal investigations requiring log analysis, evidence gathering, or technical validation.
• Support audit engagements, including SOC2 and regulatory requirements (e.g., HIPAA, NIST CSF), by providing evidence, insights, and technical expertise.

Process, Playbooks & Documentation

• Develop, maintain, and continuously improve SOC playbooks, incident response procedures, and operational documentation.
• Identify and eliminate operational bottlenecks, introducing process efficiencies based on experience and analytical insight.

Technology Ownership & Optimization

• Oversee SOC technologies including SIEM, EDR/XDR, SOAR, threat intelligence platforms, and related detection or investigation tooling.
• Ensure platform configurations, alerting logic, and integrations remain optimized for accuracy, visibility, and speed.

Analytics, Reporting & Metrics

• Track SOC KPIs and operational metrics to effectively communicate security posture, incident volume, and response effectiveness.
• Deliver concise, executive‑ready reporting on incidents, trends, risks, and opportunities for improvement.

AI‑Enablement & Automation Integration

• Identify opportunities to leverage AI and automation to improve SOC efficiency, reduce manual workload, and strengthen response capability.
• Explicit leadership of AI‑driven security solutions and responsible AI governance (frameworks, adoption, alignment with ERM/compliance).
• Partner with engineering teams to integrate automation into investigation and response workflows.

On‑Call Requirement & After‑Hours Support

• Participation in the on‑call rotation as needed by operational needs.
• Incident response and CSIRT activation may require engagement during evenings, nights, weekends, or holidays.
• Maintain readiness to support critical and high‑severity incidents requiring immediate leadership involvement.
• Participation and engagement in tabletop exercises and risk assessments
• Penetration testing participation (internal/external; cloud/mobile/app) with third-party vendors
• Cloud security strategy definition and execution (posture management, tenant onboarding, compliance alignment).
• Authoring enablement documentation for assessments and platform integrations.
• Additional responsibilities may be assigned as necessary based on evolving technologies, threats, business needs, or regulatory requirements.

• Upholds management goals of corporation by leading staff in team concepts and promoting a team effort.
• Maintains effective personnel management and employee relations, including evaluating the performance of all personnel; approving and submitting all hours worked and counseling and disciplining employees.
• Recruits, trains, develops, and supervises personnel.

• Effectively communicates expectations; accepts accountability and holds others accountable for performance.

• Regular and reliable attendance is required for the job.