SUMMARY:

As the Office Assistant for The Armstrong Company, you will be at the heart of our operations, providing essential administrative tasks for both the Customer Service and Operations Departments. Your role is pivotal, supporting up to six (6) team members. The ideal candidate will be organized with a customer service mindset.

KEY RESPONSIBILITIES:

• Perform general administrative tasks such as answering phone calls, responding to emails, and handling correspondence.
• Enter new sales orders.
• Scan and assist with the paperwork that goes out with the crews.
• Investigate claims and subsequently charge the appropriate account number or person.
• Provide exceptional customer service when responding to inquiries and resolving issues promptly.
• Maintain office supplies inventory and place orders when necessary.
• Organize and maintain physical and electronic files and records.
• Other duties as assigned.

MINIMUM QUALIFICATIONS:

• High school education or equivalent experience.
• General technological / computer skills.
• Ability to learn and understand new technology platforms.
• Ability to multitask & pay attention to detail.
• Effectively communicate across departments and teams.
• Must have a strong work ethic and overall positive attitude.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• While performing the duties of this job, the employee is regularly required to talk and hear.
• This position requires the ability to occasionally lift office products and supplies, up to 25 pounds.
• Ability to sit for long periods; stand and walk frequently; and bend, stoop, and reach occasionally.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.