Resident Automation Controls Technician

The Resident Automation Controls Technician supports our customer on automation topics related to controls and software. This position requires a broad-based electrical, mechanical, and controls skillset along with a proactive approach to identifying ways to improve the sites performance. Based at our customer site, the Resident Automation Controls Technician must represent the TGW image and ensure that a professional relationship with the client is developed and maintained. DUTIES AND RESPONSIBILITIES Identify, troubleshoot, and resolve electrical and controls issues as quickly and practically as possible to achieve optimal performance. Perform root cause analyses, document troubleshooting steps, and record controls solutions Coordinate with internal Controls Department for enhancements, upgrades, and change control. Complete maintenance activities pertaining to the automated equipment onsite, including conveyors, cranes, shuttles, scale checks, and carton-opening systems/ Adhere to the highest quality standards, while always ensuring compliance with health and safety legislation. Optimize automation efficiency and performance to ensure delivery of contracted KPIs. Interface with the customer as needed to support operations. Collaborate with the broader TGW Lifetime Services team to track, document, and communicate issues and lessons learned. Perform other duties as assigned.