Service Advisor

Posted: Wednesday, 10 April 2024
Valid Thru: Friday, 10 May 2024
Index Requested on: 04/10/2024 19:43:28
Indexed on: 04/10/2024 19:43:28

Location: Lubbock, TX, 79401, US

Industry: Advertising and Public Relations
Occupational Category: 13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME

Stewart & Stevenson Power Products LLC is hiring!

Description:

Overview

Responsible for serving as the primary contact and source of information for all services provided to customers by the service department. Oversee departmental service assignments.

Responsibilities

  • Serve as primary point of contact for all customers from initiation through completion of the service job.
  • Communicate status of service job to customer, including description, status, and cost of work being performed.
  • Assign service jobs to Technicians and oversee job progress to completion.
  • Ensure all required parts and supplies are available to Technicians in order to complete service job.
  • Ensure service performed is appropriate and in compliance with company safety and standard operating procedures.
  • Ensure quality control of complete process.
  • Create final customer invoice with complete explanation and charges for work performed, and review invoice with customers.


Qualifications

  • Ability to utilize the available time to organize and complete work within given deadlines.
  • Ability to communicate in writing clearly and concisely.
  • Ability to communicate effectively with others using the spoken word.
  • Ability to take care of the customers’ needs while following company procedures.

Education/Experience:
  • High School Graduate or General Education Degree (GED) and three to seven years related experience. Associates or Bachelors Degree strongly preferred.
  • Prior customer service experience in an automotive or heavy-duty engine repair environment preferred.
  • Prior supervisory experience preferred.

Computer Skills:

Proficient in Microsoft Office applications (Word, Excel, Outlook). Prior experience with JD Edwards

service system preferred.

Working Conditions:

Office and shop environment. Shop environment may not have air conditioning.

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Please see the job description for required or recommended skills.

Benefits:

Please see the job description for benefits.

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