RMA Specialist

RMA Processing: · Manage and process all customer product return requests in accordance with company guidelines and warranty terms. Must be familiar with restocking/reconditioning charges. · Verifies product eligibility for return/replacement/credit based on return product details through inspection, pictures and documentation. Ensure all supporting materials meet company standards. · Coordinate with external & internal customers, warehouse teams and freight carriers to resolve return-related issues to ensure a seamless RMA process · Addresses customer discrepancies and concerns regarding returns. · Knowledge of freight claims. · Supports training and inquiries for RMA team. Inventory/Financial Management: · Manages internal adjustment to invoicing and inventory related to RMAs or reshipped products. · Approves freight invoices related to RMAs per company guidelines. · Enter specific data in excel spreadsheet to track for management reporting. · Investigate short payments and customer balances. · Other A/R tasks as needed - processing cash receipts and deposits, entering customer pricing structures, etc. · Oversee the audit documents required by the bank and BDO Seidman