Parts Manager

Family owned and operated since 1981, Shoppa’s Material Handling is one of the fastest growing and most successful material handling dealerships in the United States. We are proud to be an authorized dealer of Toyota Material Handling – the bestselling forklift brand in the world and a recognized leader in quality, durability, safety and innovation. Through our nine locations across Texas and Kansas City, MO, we provide a comprehensive array of products, services and integrated systems that help our customers streamline the storage and movement of their goods.

JOB SUMMARY:

The Parts Manager will be responsible for the financial performance of the department and achievement of desired metrics, including profitable sales growth, disciplined expense control and targeted net return on sales. Also accountable for the evaluation and reshaping of departmental processes to improve efficiency. Will maintain parts department and personnel by efficiently managing the day-to-day operations of the warehouse and van inventory, sales, warehousing, shipping & receiving, and training in the parts department. Develops, communicates, enforces and monitors effective Parts Department processes to ensure internal and external customer satisfaction. Provides the highest level of customer satisfaction while maximizing return on investment through parts sales, inventory control, and expense control.

ESSENTIAL FUNCTIONS:

• Review stock orders, Toyota, Wholesale, Forks, Tires and miscellaneous orders.
• Performance Metrics- meet forecasts, goals, and objectives of the department (sales, gross profit, net profit, inventory level, inventory turns)
• Hire, train, and motivate parts staff; conduct annual reviews.
• Review emergency and breakdown orders.
• Review the sourcing, freight recovery, branch transfer, receiving, and pricing on customer orders.
• Maintain excellent working relationships with all internal department managers and with all customers.
• Remove aged inventory from vans, transferring items to branches with stocking sales, vendor returns, annual vendor returns and write off obsolete inventory items.
• Ensures the parts inventory meets the requirements of the service department and external customers.
• Approve all credits, follow up on OS& D reports, ensuring warehouse security for inventory.
• Establishes parts inventory levels to ensure maximum turnover and minimize obsolescence.
• Ensure all vendor, customer and department processes are followed.
• Performs all other duties and special projects as assigned.