Family owned and operated since 1981, Shoppa's Material Handling is one of the fastest growing and most successful material handling dealerships in the United States. We are proud to be an authorized dealer of Toyota Material Handling - the bestselling forklift brand in the world and a recognized leader in quality, durability, safety and innovation. Through our nine locations across Texas and Kansas City, MO, we provide a comprehensive array of products, services and integrated systems that help our customers streamline the storage and movement of their goods.

JOB SUMMARY:

The Leader, Commercial Operations is a strategic leadership role responsible for enabling and optimizing the performance of the commercial organization through operational excellence, data-driven decision making, and cross-functional alignment. This position will play a critical role in shaping and executing key initiatives that drive sales effectiveness, enhance customer engagement, and improve financial outcomes. The Director will oversee training, tools, reporting, and process management to ensure commercial teams are aligned, enabled, and equipped to meet business goals.

ESSENTIAL FUNCTIONS:

• Design, develop, and execute comprehensive training programs for the sales organization, including onboarding, ongoing skills development, and enablement initiatives to improve sales effectiveness.

• Lead the functional implementation and consolidation of all CRM platforms across business units, ensuring consistency, data integrity, and user adoption across commercial teams.

• Launch and manage standardized commercial reporting processes, collaborating with Finance to deliver accurate, actionable insights that support business planning and performance tracking.

• Own the end-to-end process of annual quota setting and sales incentive design in collaboration with Sales and Finance. Ensure fair, transparent, and motivating commission structures that align with business objectives.

• Collaborate with Sales and Marketing to develop and drive targeted sales campaigns that generate pipeline, accelerate deal velocity, and achieve revenue targets.

• Lead the design, execution, and analysis of customer feedback initiatives, including surveys and Net Promoter Score (NPS) programs, to inform continuous improvement in customer experience and commercial strategy.

Qualifications

• Bachelor's degree in Business, Marketing, Finance, or related field; MBA preferred.

• 8-12+ years of progressive experience in commercial operations, sales enablement, or business operations roles.

• Proven track record in leading CRM implementations and process standardization initiatives.

• Strong analytical mindset with experience in commercial reporting and data visualization.

• Experience managing quota and commission planning across multiple teams and geographies.

• Ability to lead cross-functional initiatives and influence without direct authority.

• Excellent communication, presentation, and change management skills.

• Proficient in Salesforce (or other CRM platforms), Excel, and BI tools (e.g., Tableau, Power BI).

PHYSICAL DEMANDS AND WORKING CONDITIONS:

The physical demands and working conditions requirement indicated below are examples of the demands that must be performed in carrying out the essential job functions.

Physical Demands:

Office employees typically sit for long periods and perform tasks that require fine motor skills, such as typing or using a mouse. They may occasionally stand, walk, or lift up to 30 pounds, like files or office supplies. The work environment is climate-controlled with moderate noise, and employees.

Working Conditions: Work indoors and sometimes outdoors; exposure to temperatures commensurate with outdoor seasonal temperatures.

Shoppa's Material Handling is an Equal Opportunity Employer, including disabled/veterans"; (b) "EOE/Disability/Vets"; or (c) "Shoppa's provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability."

• Bachelor's degree in Business, Marketing, Finance, or related field; MBA preferred.

• 8-12+ years of progressive experience in commercial operations, sales enablement, or business operations roles.

• Proven track record in leading CRM implementations and process standardization initiatives.

• Strong analytical mindset with experience in commercial reporting and data visualization.

• Experience managing quota and commission planning across multiple teams and geographies.

• Ability to lead cross-functional initiatives and influence without direct authority.

• Excellent communication, presentation, and change management skills.

• Proficient in Salesforce (or other CRM platforms), Excel, and BI tools (e.g., Tableau, Power BI).

PHYSICAL DEMANDS AND WORKING CONDITIONS:

The physical demands and working conditions requirement indicated below are examples of the demands that must be performed in carrying out the essential job functions.

Physical Demands:

Office employees typically sit for long periods and perform tasks that require fine motor skills, such as typing or using a mouse. They may occasionally stand, walk, or lift up to 30 pounds, like files or office supplies. The work environment is climate-controlled with moderate noise, and employees.

Working Conditions: Work indoors and sometimes outdoors; exposure to temperatures commensurate with outdoor seasonal temperatures.

Shoppa's Material Handling is an Equal Opportunity Employer, including disabled/veterans"; (b) "EOE/Disability/Vets"; or (c) "Shoppa's provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability."