Dock Door Parts and Logistics Coordinator

Family owned and operated since 1981, Shoppa's Material Handling is one of the fastest growing and most successful material handling dealerships in the United States. We are proud to be an authorized dealer of Toyota Material Handling - the bestselling forklift brand in the world and a recognized leader in quality, durability, safety and innovation. Through our nine locations across Texas and Kansas City, MO, we provide a comprehensive array of products, services and integrated systems that help our customers streamline the storage and movement of their goods.

The Dock & Door Parts & Logistics Coordinator plays a critical role in ensuring the seamless flow of service and installation work within the Dock & Door department. This position is responsible for ordering, tracking, and staging all parts and materials required for repair, maintenance, and project jobs. By maintaining strong communication between technicians, dispatch, project management, warehouse, and vendors, the coordinator ensures that every job is properly prepared, organized, and ready for execution.

This role supports daily operations through accurate purchasing, timely follow-up on deliveries, organized job staging, and continuous cycle counts to maintain inventory accuracy. The coordinator also assists in warehouse organization, ensuring materials are labeled, staged, and documented properly.

The Dock & Door Parts & Logistics Coordinator is the central link between the office and the field-helping reduce downtime, increase job readiness, and uphold Shoppa's commitment to efficiency, dependability, and quality service.

ESSENTIAL FUNCTIONS:

• Order and track Dock & Door service and project parts, issuing and managing purchase orders in the ERP system.
• Receive, verify, and stage materials by job number, ensuring completeness before dispatch.
• Maintain accurate and organized inventory through regular cycle counts and 5S practices.
• Communicate with the Service Manager, Dispatch, PM Coordinator, and Technicians regarding job readiness and backorders.
• Coordinate with vendors and suppliers for timely delivery and accurate documentation.
• Keep staging areas, racks, and warehouse zones organized and labeled.
• Provide daily and weekly updates on job status and parts flow to leadership.
• Support the continuous improvement of Dock & Door operations through proactive organization and problem-solving.

Education: Associate's Degree in Business, Supply Chain, or a related field preferred; equivalent experience will be considered.

Experience: Minimum of 4 years of parts ordering, procurement, or inventory control experience in a service, construction, or industrial environment.

Industry Knowledge: Experience with industrial or mechanical parts sourcing preferred - especially dock, door, or material handling components.

Technical Skills:

• Proficiency with ERP systems (Microsoft Dynamics NAV / ELC preferred).
• Strong Microsoft Office and Excel skills for reporting and data accuracy.
• Ability to interpret technical manuals, parts diagrams, and vendor catalogs.

Communication:

• Clear, professional, and proactive communicator - capable of keeping multiple departments informed on order status and job readiness.
• Demonstrated ability to collaborate across teams including technicians, dispatch, PM, warehouse, and vendors.

Interpersonal & Cultural Skills:

• Strong conflict-resolution and problem-solving abilities.
• Positive attitude, professional demeanor, and commitment to teamwork.
• Demonstrates emotional intelligence, patience, and respect in high-pressure situations.

Organizational Skills:

• Proven ability to manage multiple priorities with tight deadlines.
• Strong attention to detail and accuracy in documentation.
• Maintains a clean, organized workspace and upholds 5S/Lean principles.

Character & Work Ethic:

• Self-motivated, accountable, and results-driven.
• Takes ownership of communication and follow-through.
• High integrity, reliability, and focus on customer satisfaction.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

• This position requires the ability to stand, walk, bend, and lift up to 70 lbs as part of daily warehouse and staging duties.
• Approximately 70% of the work is performed in an office environment, handling parts orders, purchase orders, and communication tasks via computer and phone.
• The remaining 30% of the work is performed in a warehouse or shop environment, where temperatures may vary with the seasons (ambient, non-climate-controlled areas).
• Must be comfortable operating around material handling equipment, such as forklifts and pallet jacks, while maintaining safety awareness at all times.
• Requires regular use of hands to handle parts, operate computers, and manage documentation.
• Position may require occasional extended hours or adjusted schedules to meet project deadlines or urgent service needs.

Shoppa's Material Handling is an Equal Opportunity Employer, including disabled/veterans; (b) EOE/Disability/Vets; or (c) Shoppa's provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.