Credit Manager

Family owned and operated since 1981, Shoppa's Material Handling is one of the fastest growing and most successful material handling dealerships in the United States. We are proud to be an authorized dealer of Toyota Material Handling - the bestselling forklift brand in the world and a recognized leader in quality, durability, safety and innovation. Through our nine locations across Texas and Kansas City, MO, we provide a comprehensive array of products, services and integrated systems that help our customers streamline the storage and movement of their goods.

JOB SUMMARY:

The Credit Manager is responsible for managing the accounts receivable portfolio, granting of credit, charge-off of bad debt and recoveries. These activities will be administered in a manner that will emphasize customer goodwill and exercise the prudent control and good judgment to improve the sales potential of the company while protecting its accounts receivable position.

ESSENTIAL FUNCTIONS:

• Establishes customer credit by utilizing customer credit information, trade and bank references and credit reporting agencies. Autonomy to either approve or decline credit requests based on information gathered. Sets up customer accurately in Minitrac system.
• Hires, trains, evaluates A/R and Collections staff; manages activity by establishing work assignments and coverage for all A/R activities.
• Implements a performance improvement plan and review process for assigned staff.
• Manage customer support process within A/R to address and resolve billing and invoice questions. Assist AR staff as needed to resolve complex support and collection issues.
• Coaches and mentor's A/R staff in support of day-to-day A/R activities. Evaluates staff expertise; realign work tasks as needed to gain most effective use of staff resources.
• Monitors customer accounts to assure timely payments and makes follow up calls to customers to determine payment status. Records notes and conversations within system to ensure accurate follow up. Use over-credit limit and aged receivables reports to facilitate collection process.
• Monitors and reconciles FM/PM accounts as directed.
• Monitors customer credit card transactions and reconciles accounts.
• Prepares and processes journal entries as needed with Management approval.
• Resolves various sales and use tax issues.
• Conducts regularly scheduled collections team meetings.
• Conducts detailed, weekly review of A/R aging.
• Interfaces with other departments on collections and receivables issues as necessary.
• Runs daily DSO report.
• Places or removes accounts on COD when warranted by established guidelines. Communicates status to interested parties.
• Provides customer service when researching issues and providing customers with support documentation to facilitate collection of amounts owed.
• Mediates customer disputes by facilitating issuance of credits by departments within company where required.
• Monitors payment posting to ensure up-to-date and current.

Qualifications

• Bachelor's Degree Required in accounting, finance or related field of study.
• 5 years + similar position experience required. Credit investigation, management of staff, D& B and financial statement analysis required. Experience in Material Handling industry a plus.
• Strong interpersonal, communication, organizational, customer service and presentation skills required to enhance and build customer relationships when exchanging information.
• Strong attention to detail. Must be able to prioritize, delegate, and multitask.
• Must be able to cope with stresses and demands that are associated with the job and/or work environment so that acceptable and defined levels of performance are maintained.
• Excellent spelling and grammar skills required. Proficiency in MS Office applications required. Basic business math skills preferred. Works well with others and is a team player.
• 10-key, accounting principles, accounting software, A/R, aging reports, collections, data entry, invoicing, monthly closing, special projects.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

The physical demands and working conditions requirement indicated below are examples of the demands that must be performed in carrying out the essential job functions.

Physical Demands:

Office employees typically sit for long periods and perform tasks that require fine motor skills, such as typing or using a mouse. They may occasionally stand, walk, or lift up to 30 pounds, like files or office supplies. The work environment is climate-controlled with moderate noise, and employees.

Working Conditions: Work indoors and outdoors; exposure to temperatures commensurate with outdoor seasonal temperatures.

Shoppa's Material Handling is an Equal Opportunity Employer, including disabled/veterans"; (b) "EOE/Disability/Vets"; or (c) "Shoppa's provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability."

• Bachelor's Degree Required in accounting, finance or related field of study.
• 5 years + similar position experience required. Credit investigation, management of staff, D& B and financial statement analysis required. Experience in Material Handling industry a plus.
• Strong interpersonal, communication, organizational, customer service and presentation skills required to enhance and build customer relationships when exchanging information.
• Strong attention to detail. Must be able to prioritize, delegate, and multitask.
• Must be able to cope with stresses and demands that are associated with the job and/or work environment so that acceptable and defined levels of performance are maintained.
• Excellent spelling and grammar skills required. Proficiency in MS Office applications required. Basic business math skills preferred. Works well with others and is a team player.
• 10-key, accounting principles, accounting software, A/R, aging reports, collections, data entry, invoicing, monthly closing, special projects.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

The physical demands and working conditions requirement indicated below are examples of the demands that must be performed in carrying out the essential job functions.

Physical Demands:

Office employees typically sit for long periods and perform tasks that require fine motor skills, such as typing or using a mouse. They may occasionally stand, walk, or lift up to 30 pounds, like files or office supplies. The work environment is climate-controlled with moderate noise, and employees.

Working Conditions: Work indoors and outdoors; exposure to temperatures commensurate with outdoor seasonal temperatures.

Shoppa's Material Handling is an Equal Opportunity Employer, including disabled/veterans"; (b) "EOE/Disability/Vets"; or (c) "Shoppa's provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability."