Family owned and operated since 1981, Shoppa's Material Handling is one of the fastest growing and most successful material handling dealerships in the United States. We are proud to be an authorized dealer of Toyota Material Handling - the bestselling forklift brand in the world and a recognized leader in quality, durability, safety and innovation. Through our nine locations across Texas and Kansas City, MO, we provide a comprehensive array of products, services and integrated systems that help our customers streamline the storage and movement of their goods.

This position reports to the Corporate Controller and interacts with all departments including the Accounting, Sales, Parts, Service, Rental, Storage Solutions, Dock & Door, and Advanced Intralogistics teams. This position contributes to implementing and executing the Company's accounting policies, controls, and in reporting on the financial health of the company. Strong communication skills, intellectual curiosity, creativity, commitment to quality and process improvement, and a strong desire to learn are required.

The Credit Manager supervises a team of 6 - 10 credit & collection specialists and oversees the activities pertaining to the collection of company receivables. The Credit Manager is responsible for managing the accounts receivable portfolio, granting credit, charge-off of bad debt and recoveries. Top priorities for this position are the collection of customer receivable, the deposit and application of applicable payments, and the maintenance of Customer accounts while adhering to company policies and controls.

Essential Functions:

• Reports to the Corporate Controller. Works with other department managers and staff on accounts receivable and credit matters. Is accountable, under the oversight of the Corporate Controller and the CFO, for departmental performance in the following areas:
• Oversight of departmental performance and execution of duties including Customer Onboarding, Credit, Collections, Cash Application, BillTrust administration and processes, Reconciliations, Monthly Close processes and others.
• Conducts detailed, weekly review and analysis of the A/R aging.
• Leverages AR Aging, Whole-Goods, and Over-credit-limit reports and other available tools to effectively facilitate department collections.
• Utilizes available system resources to ensure departmental activities and customer contact records are maintained electronically and are leveraged for customer follow up and the maintenance of customer relationships.
• Establishes customer credit by utilizing customer credit information, trade and bank references and credit reporting agencies. Autonomy to either approve or decline credit requests based on information gathered. Sets up customer accurately in the Company's ERP system.
• Monitors customer accounts to ensure timely collections and maintains a proactive cadence of customer communications to minimize past due balances and to hold customers to established terms.
• Mediates customer disputes by facilitating issuance of credits by departments within company where required.
• Places or removes accounts on COD when warranted by established guidelines. Communicates status to interested parties. Manage customer support process within A/R to address and resolve billing and invoice questions. Assist AR staff as needed to resolve complex support and collection issues.
• Monitors customer credit card transactions and reconciles accounts.
• Monitors and reconciles FM/PM accounts.
• Maintains the Allowance for Doubtful Accounts and write-offs of uncollectible balances.
• Prepares and processes journal entries as needed with Management approval.
• Answer Internal and External customer inquiry calls regarding payment
• Involvement in various ad hoc projects and process improvement teams
• Support the Corporate Controller in the development of a strong team focused on people development, accountability, respect and driving for results
• Support the team by administering responsibilities in an efficient manner and utilizing sound internal controls
• Responsibilities may include supporting activities related to training, coaching, and daily or project work direction
• Regularly consult with the Controller on the performance against personal and team performance objectives
• Contribute to the continuous improvement of the team by supporting cross-training, feedback, opportunity for professional growth, and the development of rising talent for the Company
• Drive process change to gain efficiencies in overall accounting and business processes
• Identify and discuss opportunities for process improvement and efficiency with the Corporate Controller
• Implement improvements under the oversight of the Corporate Controller
• Drive an awareness and understanding of internal control activities within the team to maintain sound business practices and a strong internal control environment
• Establishes and maintains strong collaborative relationships with other company leaders to ensure timely, effective exchange of information
• Work closely with all internal departments regarding internal control and accounting matters
• Work closely with IT to develop, implement, and enhance financial systems and processes

Qualifications

• Bachelor's Degree Required in accounting, finance or related field of study.
• 8 years + similar position experience required. Credit investigation, management of staff, D& B and financial statement analysis required.
• Experience in Material Handling industry a plus
• Strong interpersonal, communication, organizational, customer service and presentation skills required to enhance and build customer relationships when exchanging information.
• Strong attention to detail. Must be able to prioritize, delegate, and multitask.
• Must be able to cope with stresses and demands that are associated with the job and/or work environment so that acceptable and defined levels of performance are maintained.
• Typically work regular office hours but must be able to work outside normal office hours when circumstances dictate.
• Proficiency in MS Office applications required.
• Works well with others and is a team player.

Physical Demands:

Office employees typically sit for long periods and perform tasks that require fine motor skills, such as typing or using a mouse. They may occasionally stand, walk, or lift up to 30 pounds, like files or office supplies. The work environment is climate-controlled with moderate noise, and employees

Shoppa's Material Handling is an Equal Opportunity Employer, including disabled/veterans"; (b) "EOE/Disability/Vets"; or (c) "Shoppa's provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability."

• Bachelor's Degree Required in accounting, finance or related field of study.
• 8 years + similar position experience required. Credit investigation, management of staff, D& B and financial statement analysis required.
• Experience in Material Handling industry a plus
• Strong interpersonal, communication, organizational, customer service and presentation skills required to enhance and build customer relationships when exchanging information.
• Strong attention to detail. Must be able to prioritize, delegate, and multitask.
• Must be able to cope with stresses and demands that are associated with the job and/or work environment so that acceptable and defined levels of performance are maintained.
• Typically work regular office hours but must be able to work outside normal office hours when circumstances dictate.
• Proficiency in MS Office applications required.
• Works well with others and is a team player.

Physical Demands:

Office employees typically sit for long periods and perform tasks that require fine motor skills, such as typing or using a mouse. They may occasionally stand, walk, or lift up to 30 pounds, like files or office supplies. The work environment is climate-controlled with moderate noise, and employees

Shoppa's Material Handling is an Equal Opportunity Employer, including disabled/veterans"; (b) "EOE/Disability/Vets"; or (c) "Shoppa's provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability."