Family owned and operated since 1981, Shoppa's Material Handling is one of the fastest growing and most successful material handling dealerships in the United States. We are proud to be an authorized dealer of Toyota Material Handling - the bestselling forklift brand in the world and a recognized leader in quality, durability, safety and innovation. Through our nine locations across Texas and Kansas City, MO, we provide a comprehensive array of products, services and integrated systems that help our customers streamline the storage and movement of their goods.

JOB SUMMARY:

The Collections Lead is responsible for setup of all new accounts as needed and when the Credit Manager is unavailable. As part of these responsibilities the Collections Lead will create accounts, grant credit, revise accounts and assist a team of 4 Collections Associates on day-to-day activities. The Collections Lead will also have a smaller portion of a collection's portfolio assigned. All activities will be administered in a manner emphasizing customer goodwill while exercising control and judgment. Similarly, these activities will be administered in a manner improving potential sales while, most importantly, minimizing financial exposure to Shoppa's Material Handling.

ESSENTIAL FUNCTIONS:

• Establish credit limits by utilizing customer credit information, trade and bank references and credit reporting agencies
• Adhere to Delegation of Authority in approving/declining credit limits based on available information.
• Accurate and timely set up of Ship to and Bill To customers in system of record (ELC).
• Assist Collections staff as needed to resolve complex billing and collection issues.
• May be called upon to assist with the hiring, training and evaluation of Collections staff
• Coach and mentor Collections staff in day-to-day activities
• Evaluates staff expertise; realigns work tasks as needed to gain most effective use of resources.
• Prepares and processes journal entries as needed with management approval.
• Assist in resolving various sales tax issues.
• Must be able to effectively use Charge logic to process credit card payments and refunds
• Interface with other departments on collections and receivables issues as necessary.
• Place or remove credit hold when warranted by established guidelines. Communicates status to interested parties.
• Provides customer service when researching issues and providing customers with support to facilitate collection of amounts owed.
• Mediates customer disputes by ensuring disputed invoices are entered into the dispute database.
• Performs other duties and special projects as assigned

Qualifications

QUALIFICATIONS:

• Strong interpersonal, communication, organizational, customer service and presentation skills required.
• Strong attention to detail. Must be able to prioritize and multitask.
• Must be able to cope with stresses and demands associated with the job and/or work environment with acceptable and defined levels of performance maintained.
• Typically works regular office hours but must be able to work outside normal office hours when circumstances dictate.
• Excellent spelling and grammar required. Proficiency in MS Office applications required (intermediate Excel).
• Basic business math skills preferred. Works well with others and is a team player.
• 10-key, accounting principles, accounting software, A/R, aging reports, collections, data entry, invoicing, monthly closing and special projects.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

The physical demands and working conditions requirement indicated below are examples of the demands that must be performed in carrying out the essential job functions.

Physical Demands:

Office employees typically sit for long periods and perform tasks that require fine motor skills, such as typing or using a mouse. They may occasionally stand, walk, or lift up to 30 pounds, like files or office supplies. The work environment is climate-controlled with moderate noise, and employees

Working Conditions: Work indoors and outdoors; exposure to temperatures commensurate with outdoor seasonal temperatures.

Shoppa's Material Handling is an Equal Opportunity Employer, including disabled/veterans"; (b) "EOE/Disability/Vets"; or (c) "Shoppa's provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability." QUALIFICATIONS:

• Strong interpersonal, communication, organizational, customer service and presentation skills required.
• Strong attention to detail. Must be able to prioritize and multitask.
• Must be able to cope with stresses and demands associated with the job and/or work environment with acceptable and defined levels of performance maintained.
• Typically works regular office hours but must be able to work outside normal office hours when circumstances dictate.
• Excellent spelling and grammar required. Proficiency in MS Office applications required (intermediate Excel).
• Basic business math skills preferred. Works well with others and is a team player.
• 10-key, accounting principles, accounting software, A/R, aging reports, collections, data entry, invoicing, monthly closing and special projects.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

The physical demands and working conditions requirement indicated below are examples of the demands that must be performed in carrying out the essential job functions.

Physical Demands:

Office employees typically sit for long periods and perform tasks that require fine motor skills, such as typing or using a mouse. They may occasionally stand, walk, or lift up to 30 pounds, like files or office supplies. The work environment is climate-controlled with moderate noise, and employees

Working Conditions: Work indoors and outdoors; exposure to temperatures commensurate with outdoor seasonal temperatures.

Shoppa's Material Handling is an Equal Opportunity Employer, including disabled/veterans"; (b) "EOE/Disability/Vets"; or (c) "Shoppa's provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability."