Corporate Retention Concierge (PT)

Location: San Antonio, TX / Non-Exempt

At Spurs Sports & Entertainment (SS& E), we work in service of something bigger than ourselves. To us it is so much more than just a game or concert. It takes all the members of our Spurs team to harness the power of sports and entertainment to create moments that excite, memories that endure, and connections that strengthen our community. SS& E owns and operates the San Antonio Spurs (NBA), Austin Spurs (NBA G-League), and the San Antonio FC (USL), and manages day-to-day operations of the Frost Bank Center, Toyota Field, and STAR Complex.

We know that our people are our greatest asset as an organization. We aspire to provide our teams with meaningful work, to live our values - Integrity, Success & Caring – day-to-day in what we do and foster an inclusive culture for our 1K+ employee workforce.

We are looking for a part-time Corporate Retention Concierge to join our team! This position will serve as the point of contact during events at the Frost Bank Center, providing the highest level of customer service to a diverse clientele located on the Terrace & Club Levels. This person will perform host/hostess responsibilities to Terrace Suites, Theater Box, Terrace Ledge Box & Courtside Box guests during San Antonio Spurs home games, San Antonio Stock Show & Rodeo Events as well as Frost Bank Center Concerts. The concierge will be mobile throughout the event to treat clients and their guests to an exclusive experience by providing quality assurance responsibilities prior to doors opening, learning and sharing event menu offerings, educating guests about the level and club amenities as well as attending to each of our guests’ varied requests throughout the evening.

What You’ll Do:

• Prepare the Terrace Suites, Charter Suite Clubs & Theater Box prior to doors opening to ensure the experience is exclusive and distinctive.
• Welcome, support and service Terrace Suite, Charter Suite Club, & Theater Box clients and their guests.
• Communicate & ensure resolution for food & beverage needs, cleanliness, directional needs and special requests throughout the event.
• Assist the premium team with gathering menu feedback and information sharing regarding clients and their guests from designated Premium areas.
• Serve as the main point of contact for select Rodeo & Frost Bank Center Concerts

Who You Are:

• Ability to prioritize multiple tasks.
• Must have a high level of interpersonal skills to handle sensitive and confidential situations and information.
• Demonstrate poise, tact and diplomacy.
• Strong teamwork aptitude required.
• Strong customer service skills required.
• Strong good oral and written communication skills
• The ability to work independently and coordinate multiple tasks.

Physical Requirements:

• Stand/Sit/Walk for long periods of time.
• Ability to lift/push/pull 50 lbs. on a regular basis
  
  

In every position, each employee is expected to: demonstrate alignment with SS& E’s core values and mission, collaborate with internal/external community members and demonstrate ongoing development.

If you don’t have experience in every single bullet above, no sweat – we still want to hear from you and encourage you to apply!

*SS& E is an Equal Opportunity Employer*

Nothing contained in this job description is intended to be a contract of employment, nor does any information contained herein represent a guarantee of employment for a specific duration. Your employment with SS& E is “at will”, which means that either you or SS& E may terminate the relationship at any time. Essential functions listed above must be performed with or without accommodations.