Bilingual Call Center (Spanish)

Reliant Air Conditioning | Customer Experience Team At Reliant Air Conditioning, customers are not transactions -- they are long-term relationships. We don't rely on gimmicks. We win by doing the right thing, being generous in how we serve, and making sure every customer interaction builds trust. If you are bilingual, thrive in a fast-paced environment, and know how to turn a frustrated caller into a loyal customer, this role is for you. Compensation & Growth Starting Pay: $20.00 per hour with overtime opportunities Performance-based pay increases Clear path to advancement (Lead CSR, Dispatch, Sales Support, Operations roles) Team-oriented culture with real development opportunities What You'll Do You are the front line of our brand. Every call matters. In this role, you will be the frontline representative, engaging with customers to provide exceptional service, answer inquiries, and promote our services. Your enthusiasm and communication skills will help build lasting relationships with clients, ensuring their needs are met with professionalism and care. Handle high-volume inbound and outbound calls with professionalism and empathy. Schedule HVAC service, maintenance, and installation appointments efficiently. Resolve customer concerns from simple scheduling issues to escalated service complaints. Document interactions accurately across multiple software platforms. Coordinate with technicians and internal teams to ensure smooth service delivery. Maintain speed and accuracy in a fast-paced call center environment. Deliver a consistent, personalized customer experience. What Success Looks Like High call quality scores Strong attendance and reliability Accurate scheduling with minimal errors Positive customer feedback Ability to de-escalate and retain customers Why Reliant AC? We promote from within. We invest in our people. And we expect excellence. If you want more than "just a call center job" and are ready to grow into something bigger, this is your opportunity. Apply today and become part of a company that believes service isn't a department -- it's who we are.