Are you a problem-solver who thrives on making complex HR processes feel simple and supportive? Do you crave a career that truly makes an impact in people’s lives? Do you thrive on problem-solving and finding solutions? Join a dedicated, tight-knit team that creates an immediate and meaningful impact every day.

Leidos QTC Health Services is seeking a Leave Administration Case Manager who delivers concierge-level service to employees while expertly navigating the dynamic world of leave laws, policies, and accommodations. In this high-impact role, you’ll be the primary point of contact for employees from leave intake through resolution and return-to-work, supervising cases with care, insight, and strategic judgment. This is a position ideal for someone who enjoys autonomy, continuous learning, and making a real difference in the employee experience.

This role is fully remote

Primary Responsibilities:

End-to-End Case Ownership & Employee Support

• Serve as the single point of contact for employees, guiding them through the full leave lifecycle — from initial inquiry through return-to-work and follow-up support.
• Manage a dynamic caseload, balancing efficiency with empathy while resolving complex leave and accommodation scenarios.
• Respond to inquiries, triage cases, review documentation, and advance leave determinations in compliance with applicable laws and policies.

Regulatory & Policy Expertise

• Apply deep, advanced, up-to-date knowledge of federal, state, and local leave laws (e.g., FMLA, ADA, USERRA) and company leave policies to case decisions and guidance.
• Understanding of interactive process and reasonable accommodation principles under the Americans with Disabilities Act (ADA)
• Interpret medical documentation, evaluate eligibility, and make determinations that align with legal and organizational standards.
• Educate employees, managers, and HR partners about leave options, timelines, and obligations with clarity and professionalism.
• Knowledge of regulatory risk, compliance audits, and litigation exposure

Discretion & Independent Judgment

• Exercise significant discretion in evaluating case details, adjusting case plans, and recommending accommodations based on complex information.
• Analyze trends, recommend improvements to workflows and tools, and help define best practices in leave case management.

Cross-Functional Collaboration

• Provide continually and as needed project support to leave redesign efforts as well as transition from TPA to an in-house solution model
• Partner with line leaders, HR Business Partners, Benefits, Payroll, Legal, and third-party administrators (TPAs) to advise and support aligned, consistent, compliant outcomes for leave events.
• Communicate regularly — verbally and in writing — with employees and stakeholders to keep them informed, supported, and empowered.

Continuous Learning & Adaptability

• Stay current on evolving regulations, system enhancements, and internal process updates — quickly adopting new knowledge and applying it with confidence.
• Anticipate challenges, troubleshoot barriers, and pivot effectively when regulations or business needs change.

Required Qualifications:

• Bachelors degree from an accredited college in a related discipline, or equivalent experience/combined education.
• 2 years of leave administration experience; or 1 year of leave administration experience with a related Masters degree.
• Experience supporting leave administration, absence management, disability/accommodation case work, or related HR functions.
• Strong understanding of federal and state leave regulations and how to apply them to real-world cases.
• Excellent communication skills — able to translate complex requirements into clear guidance.
• Ability to exercise independent judgment, analyze documentation, and make informed decisions.
• High emotional intelligence and commitment to employee-focused service.

Preferred Qualifications:

• Experience transitioning from third-party administrators (TPAs) to in-house leave solutions.
• HRIS and case management system proficiency.

About Leidos QTC Health Services

Leidos QTC Health Services collaborates closely with government and non-government customers to address current and future program needs within the health services domain. We specialize in disability-focused medical examinations, independent medical exams and review services, occupational health services, diagnostic testing, and case management solutions. As innovators, we focus on advancing technologies that improve service delivery, with a particular emphasis on enhancing accessibility for examinees in rural communities. With a proven track record of continuous improvement and steady growth, we now handle over 2 million appointments annually. Visit www.qtcm.com for more information.

Compensation and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

This role may fall under the Service Contract Act (SCA), a federal law which provides for a U.S. Department of Labor-prescribed minimum prevailing rate of pay and certain benefit levels. Where appropriate, Company-provided benefit plans such as comprehensive leave, holiday, medical, dental, life, accident, disability coverages, retirement plan contributions, and other health and welfare benefits and payments are utilized to meet these obligations.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos QTC Health Services will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.