Who We Are

Uson is the premiere global provider of leak testing equipment and solutions, serving the medical device, automotive, electric vehicle, industrial, and packaging industries. Since 1963, we've transformed the leak testing technology originally developed for NASA into cutting-edge solutions for automated industrial assembly applications worldwide.

Summary

Summary of Position:

The Applications Engineering Specialist is a key contributor within the Sales department, responsible for ensuring technical excellence and operational support across quoting, customer specification interpretation, and equipment selection. This role serves as a technical resource for both internal and external stakeholders.

Duties and Responsibilities:

• Interpret customer Test Specification requirements.
• Select equipment to fit test applications and verify with feasibility, and/or studies.
• Translate requirements to optimum solutions.
• Provide applications and operational support as needed to Internal and external customers.
• Act as a technical resource for customer applications issues.
• Perform maintenance assistance and trouble shooting for internal and external support.
• Escalate feedback regarding changes, enhancements or challenges to existing products.
• Support product development in new product specifications and testing requirements.
• Perform Proof of Concept/Application Studies using customer parts.
• Manage instrument demo fleet.
• Provide online and onsite instrument training for customers and channel partners
• Monitor performance, identify problems and implement solutions to ensure optimal performance.
• Ensure quotes/proposals meet customer specifications.
• Drive customer satisfaction, advocacy and loyalty
• All other reasonable duties that are assigned.

Skills:

• Ability to work in a team but maintain independent work skills; be a self-starter/self-learner and possess a strong work ethic.
• Proficient in Microsoft Applications to include but not limited to; Word, Excel, Outlook, Power Point and Teams.
• Ability to organize, multi-task and prioritize detailed work on multiple, concurrent tasks, with competing priorities.
• Great level of reliability and accountability as many functions of the role are subject to stringent or changing deadlines.
• Excellent problem solving/troubleshooting and analytical skills.
• Excellent project management skills.
• Strong interpersonal skills with an ability to influence. Effectively communicate in both verbal and written form. Willingness to explain difficult issues and think quickly.

Requirements:

• Bachelor's degree or equivalent education and experience in engineering, or related technical field commensurate experience.
• A proven track record of successful work experience.
• Minimum 3 years in, interfacing with customers on software and hardware usage.
• 1-2 years of experience working with HubSpot CRM or similar.
• Commitment and proponent of Company's core values.

Physical Requirements:

• Ability to hear and verbally exchange ideas and information with the public, staff and others on the phone and in the office.
• This position will frequently be required to sit, stand, and walk (Below based on work time):
• Sitting 50%
• Standing 30%
• Walking 20%
• This position must frequently lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
• Use finger dexterity to operate a computer and other office equipment and hand strength to grasp files and other objects.
• May require the ability to climb stairs, to kneel and/or crouch to retrieve equipment and other items.

Work Environment:

Essential duties of this classification are performed in an office environment as well as offsite locations with moderate travel via car or plane. These work environments may include frequent interruptions and a high level of contact with staff, other members of management, customers, vendors, and off-site employees/locations.

Travel:

Domestic: 20%

Compensation and Benefits:

Company offers competitive salary. We offer comprehensive benefit packages to include Medical, Dental, Vision, Life Insurance, and 401(k).

Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

Uson is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status.

We are committed to the protection and promotion of your privacy. In connection with your application for employment with us at PAC, please click on this link to view our Applicant Privacy Notice. https: //www.paclp.com/about-pac/careers/view

PAC is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.