Customer Service Representative II

Posted: Tuesday, 08 July 2025
Valid Thru: Thursday, 07 August 2025
Index Requested on: 07/08/2025 07:12:13
Indexed on: 07/08/2025 07:12:13

Location: Houston, TX, 77001, US

Industry: Advertising and Public Relations
Occupational Category: 13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME

Overhead Door Corporation is hiring!

Description:

Skills/Experience Requirements
  • 3-5 years Customer Service experience, door industry preferred
  • Detail oriented and have the ability to find solutions to problems
  • Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers.
  • Working knowledge of PC's and related software including MS Word, Excel, Access, Lotus Notes, etc.
  • Math skills required.
  • Willingness to learn product and processes.
Skills/Experience Requirements
  • 3-5 years Customer Service experience, door industry preferred
  • Detail oriented and have the ability to find solutions to problems
  • Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers.
  • Working knowledge of PC's and related software including MS Word, Excel, Access, Lotus Notes, etc.
  • Math skills required.
  • Willingness to learn product and processes.
https: //www.wayne-dalton.com/

Essential Duties and Responsibilities
  • Manage medium to large residential dealer accounts (80K a year and up)
  • Find solutions to customer requests for information concerning order tracking, order expediting and product availability for residential commercial, rolling steel and parts.
  • Perform order entry at both sales invoicing level and request for products from supply plants.
  • Notify customers of potential backorders, credit issues, order availability and any other information regarding orders.
  • Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately.
  • Process all necessary paperwork for the daily operation of the sales center as required including dealing with all warranty issues and follow through to resolution.
  • Monitor completion of daily customer LTL shipments including UPS.but not limited to.
  • May need to assist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention.
  • Provide technical assistance for dealers.
  • Assists architects as required.
  • Other duties as assigned
https: //www.wayne-dalton.com/

Essential Duties and Responsibilities
  • Manage medium to large residential dealer accounts (80K a year and up)
  • Find solutions to customer requests for information concerning order tracking, order expediting and product availability for residential commercial, rolling steel and parts.
  • Perform order entry at both sales invoicing level and request for products from supply plants.
  • Notify customers of potential backorders, credit issues, order availability and any other information regarding orders.
  • Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately.
  • Process all necessary paperwork for the daily operation of the sales center as required including dealing with all warranty issues and follow through to resolution.
  • Monitor completion of daily customer LTL shipments including UPS.but not limited to.
  • May need to assist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention.
  • Provide technical assistance for dealers.
  • Assists architects as required.
  • Other duties as assigned

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Please see the job description for required or recommended skills.

Benefits:

Please see the job description for benefits.

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