Description & Requirements

Maximus is seeking a detail-oriented and proactive SOP and Policy Documentation Coordinator to join our team! In this role, you will play a vital part in developing and organizing Policies and Procedures (Standard Operating Procedures, SOPs) that guide our Operations teams in completing government-required assessments, ensuring citizens receive essential benefits and waiver services.

You'll use your organizational and administrative skills to maintain and publish these documents within our Knowledge Management System, similar to SharePoint, ensuring accessibility and accuracy. As a strong communicator, you'll collaborate across teams to gather input, refine business processes, and deliver clear and actionable documentation.

This role also includes a unique blend of responsibilities, dedicating 10 hours per week to credentialing activities and 30 hours per week to supporting policy development and related tasks. If you're passionate about streamlining processes, providing excellent customer service, and contributing to meaningful work, we'd love to hear from you!.

Why Maximus?

- Work/Life Balance Support - Flexibility tailored to your needs!

- • Competitive Compensation - Bonuses based on performance included!

- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

- • Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.

- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

- • Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion.

- • Tuition Reimbursement - Invest in your ongoing education and development.

- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

- • Professional Development Opportunities-Participate in training programs, workshops, and conferences.

- •Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees.

Essential Duties and Responsibilities:
- Work on assignments using tools such as Adobe Acrobat Reader and Microsoft Office Word, Excel, Visio, and PowerPoint that are routine in nature, with responsibilities easily learned on the job.

- Communicate routine information in a clear and accurate way verbally or in written form with internal & external contacts.

- Maintain and track policies, procedures, work instructions, forms, and other resources throughout the Controlled Document Process.

- Ensure all documents within the Controlled Document system are managed appropriately and updated according to approved processes, including thorough assessment and tracking of revision histories in the Knowledge Management system.

- Identify and classify all documentation based on documentation type and control type required, as well as identify all document associations, related legislation, and accreditation standards.

- Administer user accounts in the Knowledge Management system, including creating new users, archiving users, and providing support to users as needed.

- Read, understand & perform assignments within prescribed guidelines.

- Problem solve and think critically and innovatively to independently complete tasks while also working collaboratively to meet team goals.

- Assist in maintenance of documentation and identification of changes that may be required due to project Change Requests and new initiatives.

Minimum Requirements

- High school diploma or equivalent required.
- 2 - 4 years of experience required.

- Proficient in Adobe Acrobat Reader, Microsoft Office Word, Excel, Visio, and PowerPoint or similar applications.

- Strong communication skills.

- Associate's degree or equivalent professional experience

- Advanced proficiency in Microsoft Office applications (Level 3 or equivalent), including Word, Excel, PowerPoint, and Outlook

- Strong Customer Service

- Effective time management skills

- Strong written and verbal communication skills.

Preferred Skills:

- Prior experience with creating Standard Operating Procedures (SOPs)

- Prior experience with policy/procedure writing

- Credentialing expertise including experience verifying licensing and professional credentials, conducting compliance assessments, managing credentialing databases, and facilitating effective communication and collaboration across departments

- Proactive self-starter with a strong commitment to maintaining compliance and accreditation standards

#ClinicalServices #LI-Remote

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

20.00

Maximum Salary

$

25.00