Job Overview - The Helpdesk Technician provides first-line technical support to employees and assists with day-to-day IT operations. This role is ideal for someone beginning their IT career who is eager to learn, enjoys problem-solving, and has strong customer service skills.

Key Responsibilities:

• Respond to IT support requests via phone, email, chat, or ticketing system.
• Troubleshoot basic hardware, software, and connectivity issues.
• Assist with the setup and configuration of desktops, laptops, printers, and mobile devices.
• Perform password resets and account administration for the company's systems and applications.
• Escalate unresolved or complex issues to senior IT staff.
• Document issues, solutions, and procedures in the ticketing system.
• Provide friendly, professional support to end users.
• Assist with system updates, patching, and routine maintenance.
• Support new employee onboarding and equipment setup.
• Other duties as assigned.

Primary Qualifications:

• High school diploma or equivalent
• Associate degree or technical institute degree/certificate, a plus
• Internship, lab work, or hands-on experience in IT support preferred
• CompTIA A+ or working toward IT certifications preferred
• Basic understanding of the Windows operating system
• Familiarity with common applications (Microsoft 365, email, web browsers)
• Basic knowledge of networking concepts (Wi-Fi, TCP/IP, printers) preferred
• Experience using a helpdesk or ticketing system
• Strong interest in IT and technology

Individual Skills & Competencies:

• Excellent interpersonal, verbal, and written communication skills, customer-oriented.
• Ability to troubleshoot and diagnose basic technical issues.
• Strong problem-solving skills.
• Patience and professionalism when assisting users.
• Ability to follow procedures and document work clearly.
• Willingness to learn and take direction.
• Strong time management and organizational skills.
• Ability to work in a flexible, team-oriented environment.

Benefits:

Loomis offers one of the most comprehensive employee benefit packages in the industry, which includes:

• Vacation and Sick Time (PTO) as well as Paid Holidays
• Health & Dental Insurance
• Vision Insurance
• 401(k) Plan
• Basic Life Insurance Plan
• Voluntary Life Insurance Plan
• Flexible Spending and Health Savings Account
• Dependent Care Account
• Industry-leading Training and Development

Loomis is an Equal Opportunity Employer and Drug Free Workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.