Collections Specialist

Job Overview: This position will be responsible for maintaining assigned accounts/portfolio. The duties of a Collections Specialist include collection calls and/or correspondence in a fast-paced, goal-oriented collections department.

Key Responsibilities:

• Be the main point of contact/responsible for local/regional accounts as assigned, and interface with these customers and others on billing issues as they arise.
• Provide customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve customer discrepancies, and handle short payments.
• Monitor and maintain assigned accounts/portfolio - customer follow-ups, account adjustments, small balance write-offs, and customer reconciliations.
• Enlist the efforts of sales, branch, and/or senior management when necessary to accelerate the collection process.
• Undertake in-depth account research to resolve outstanding customer service/billing issues for assigned accounts.
• Communicate and follow up effectively with direct manager & district controllers regarding customer accounts on a timely basis.
• Process "Transfer to Collections" paperwork for accounts being sent to a third-party collection agency.
• Establish and maintain effective and cooperative working relationships with customers and company staff.
• Weekly and monthly reporting to the direct supervisor.
• Participate in regular team meetings.
• Meet defined department goals.
• Perform other assigned tasks and duties necessary.

Primary Qualifications:

• 5 + years of work experience managing high-profile commercial accounts - large in size.
• Must have excellent communication and negotiation skills.
• Must possess analytical skills relating to customer service and collections.

Individual Skills & Competencies:

• Ability to work in a fast-paced environment where changes to procedure are common.
• Ability to use multiple systems concurrently.

• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully.
• Customer Service - Responds promptly to internal and external customer needs.
• Quality - Demonstrates accuracy and thoroughness; Monitors own work to ensure quality.
• Position requires strong PC skills and a working knowledge of Outlook, Windows, Word, and Excel.

Benefits:

Loomis offers one of the most comprehensive employee benefit packages in the industry, which includes:

• Vacation and Sick Time (PTO) as well as Paid Holidays
• Health & Dental Insurance
• Vision Insurance
• 401(k) Plan
• Basic Life Insurance Plan
• Voluntary Life Insurance Plan
• Flexible Spending and Health Savings Account
• Dependent Care Account
• Industry-leading Training and Development

Loomis is an Equal Opportunity Employer and Drug Free Workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.