Network Technician II

Position: Network Technician II Supervisor: IT Systems and Operations Manager Division: Tribal Operations Administration Department: Information Technology Responsibilities: The Network Technician II provides intermediate-level technical support for the Tribe's network infrastructure by installing, configuring, maintaining, and troubleshooting network equipment with limited supervision. This role works under the general direction of the Network and Cybersecurity Administrator and IT Systems and Operations Manager, resolves escalated connectivity issues, guides and assists the Network Technician I, and supports IT Administrators, Application Services Specialists, and Field Technicians as needed to keep wired and wireless connectivity reliable across Tribal facilities. ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING: Performs all functions in accordance with applicable Tribal, Federal, and other laws and KTTT regulations, policies, and procedures. Installs, configures, and maintains switches, routers, wireless access points, firewalls, and other network hardware with limited supervision, in coordination with the Network and Cybersecurity Administrator. Installs, terminates, tests, certifies, and labels copper and fiber cabling; maintains network closets, racks, and patch panels, and reviews cabling work for quality and standards compliance. Serves as an escalation point for help desk tickets and on-site requests involving network connectivity, Wi-Fi, VoIP, and printer/peripheral network issues; diagnoses root causes and escalates only the most complex problems. Monitors network health and performance using monitoring tools, identifies and responds to outages and performance degradation, and restores service promptly. Applies firmware updates and security patches to network equipment, follows and helps enforce established security procedures, and promptly reports suspicious activity or security concerns. Provisions and configures network ports, VLAN assignments, DHCP/DNS settings, and end-user devices connecting to the network, and processes Active Directory-related access requests. Performs network equipment backups, configuration management, deployments, relocations, and site moves or buildouts, and helps plan and coordinate project work and maintenance windows. Maintains and updates IT documentation, including network diagrams, cable and port records, asset inventory, and standard operating procedures; helps develop new procedures and troubleshooting guides. KNOWLEDGE, SKILLS AND ABILITIES FOR THE POSITION: Working knowledge of networking concepts, including TCP/IP, DNS, DHCP, switching, routing, VLANs, VPNs, QoS, and wireless networking. Ability to install, test, and certify network cabling and use tools such as cable testers, crimpers, punch-down tools, and fiber test equipment. Proficiency with Windows and Linux operating systems, Active Directory, and network monitoring tools, with working knowledge of network security practices. Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve complex technical issues independently and efficiently. Excellent written, verbal, and interpersonal communication skills to collaborate effectively with both technical teams and end-users. Ability to manage multiple priorities, learn new technologies quickly, work independently with minimal supervision, and mentor and support less experienced staff. SUPERVISION EXERCISED: This position does not formally supervise other personnel. The role works under the general direction of the Network and Cybersecurity Administrator and IT Systems and Operations Manager, provides guidance and on-the-job training to the Network Technician I, and collaborates with other IT staff. EDUCATION/EXPERIENCE REQUIREMENTS: Minimum Qualifications: Associate's degree in Computer Science, Information Technology, or a related field preferred, or equivalent work experience. Two to four years of hands-on experience in network administration, network support, or related IT work, including experience with switches, routers, wireless, and structured cabling. Demonstrated ability to independently troubleshoot and resolve network hardware and connectivity issues. Preferred Qualifications: Relevant professional certifications such as CompTIA Network+ or Security+, or Cisco CCNA (CCNA preferred). Experience with network monitoring, firewall configuration, VPNs, fiber termination, or mentoring junior technicians in cross-functional technical teams. Experience in a tribal, government, or gaming environment. Native American preference is observed: KTTT recognizes preference for KTTT tribal members and qualified Native American tribal members including preferential treatment in recruitment, hiring, promotions, layoffs and reductions in force so long as they meet minimum job qualifications.