Room Attendant

Position Summary The Room Attendant is responsible for cleaning and maintaining hotel guestrooms to established property standards, ensuring rooms are clean, sanitary, well-presented, and properly stocked for arriving and staying guests. This position performs detailed cleaning and servicing of guestrooms, including bedrooms, bathrooms, floors, high-touch surfaces, fixtures, furniture, and guest amenities. The Room Attendant is expected to work efficiently while maintaining a high level of cleanliness, attention to detail, guest service, and respect for guest privacy and property. Essential Duties and Responsibilities 1. Ensure compliance with applicable laws, regulations, hotel policies, procedures, and safety requirements. 2. Provide the highest possible standard of guest service by listening and responding appropriately to guest and team member concerns and questions. 3. Promote complete guest satisfaction by maintaining clean, comfortable, sanitary, and properly stocked guestrooms. 4. Clean and service guestrooms within an average productivity standard of 28 minutes per room or less, while maintaining established quality and cleanliness standards. 5. Sweep, scrub, wax, polish, and otherwise maintain guestroom flooring as appropriate; vacuum carpeted areas thoroughly. 6. Empty guestroom wastebaskets and remove debris and other items left behind by guests in accordance with established procedures. 7. Clean and disinfect high-touch areas and surfaces throughout guestrooms, including windows, mirrors, door panels, light switches, remote controls, drawers, and other frequently touched surfaces. 8. Clean and disinfect guest bathrooms using appropriate cleaning products and established sanitation procedures. 9. Replenish guestroom amenities and supplies, including tissue, soap, shampoo, toiletries, and other assigned guest supplies. 10. Remove, replace, and refresh bed linens, towels, and other guestroom linen in accordance with established housekeeping standards. 11. Inspect completed guestrooms to ensure cleanliness, proper presentation, functionality, and compliance with established Property, Product, and People standards. 12. Develop and maintain a critical eye for detail, cleanliness, organization, and overall room presentation. 13. Protect the security, privacy, and contents of guestrooms and immediately report unusual, suspicious, or unauthorized activity through the appropriate chain of command. 14. Report lost and found items or personal belongings left behind by guests in accordance with established Lost and Found procedures. 15. Report maintenance concerns, damaged property, missing items, safety hazards, or other conditions requiring attention to the appropriate supervisor. 16. Assist with departmental training efforts and support the orientation and development of new team members as assigned. 17. Assist the Laundry, Public Areas, Houseperson, or other housekeeping functions as needed to support department operations. 18. Work cooperatively with other departments and team members to maintain cleanliness, service standards, and an efficient hotel operation. 19. Maintain the security and confidentiality of information entrusted to the position. 20. Demonstrate and promote KLECH core values and established guest service standards. 21. Attend and satisfactorily complete all required training as assigned. 22. Attend departmental meetings and participate in housekeeping meetings, inspections, and other department activities as required. 23. Be available to work varying shifts, including weekends, holidays, and other schedules based on business needs. 24. The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. Duties and responsibilities may be modified based on organizational needs and/or as deemed necessary by management. 25. Perform other duties as assigned. Note: The essential functions listed above are intended to provide a general representation of the duties and responsibilities of the position and are not intended to be an exhaustive list. Duties and responsibilities may be modified based on organizational needs and as determined by management. Knowledge, Skills and Abilities Work independently with minimal supervision while following established housekeeping procedures and standards. Maintain effective working relationships with the General Manager, Directors, Managers, supervisors, team members, guests, and other individuals. Work effectively in a fast-paced environment and remain professional under pressure. Meet established productivity and quality standards while maintaining attention to detail. Manage multiple tasks and priorities and complete assigned guestrooms within required timeframes. Demonstrate strong guest service, problem-solving, and interpersonal skills. Maintain a positive attitude, dependable work ethic, organization, and teamwork. Recognize and report maintenance concerns, safety hazards, security concerns, and damaged or missing property. Understand and follow written and verbal instructions, housekeeping procedures, chemical labels, and safety requirements. Establish and maintain professional relationships with individuals from varying social and cultural backgrounds and with co-workers at all levels. Work effectively with others and demonstrate cooperation, teamwork, empathy, and a service-oriented approach. Maintain confidentiality and respect guest privacy and personal property. Follow established hotel guest service programs and housekeeping standards. Demonstrate basic knowledge of sanitation requirements, cleaning procedures, and the proper use and handling of housekeeping chemicals. Communicate effectively in English, both verbally and in writing. Spanish or other language skills are a plus. SUPERVISION EXERCISED This position does not have regular supervisory responsibilities. The Room Attendant works under the direction of the Housekeeping Supervisor and is expected to perform assigned duties independently while following established procedures and standards.