Deep Clean - Elite Detail

Position Summary The Elite Detail is responsible for detailed and intensive cleaning of hotel guestrooms to maintain established cleanliness, sanitation, appearance, and quality standards. The position performs comprehensive inspections of guestrooms, furniture, fixtures, bathrooms, carpets, closets, and guestroom equipment; identifies damage or maintenance concerns; and reports or addresses issues within the scope of the position. Exceptional attention to detail, thoroughness, efficiency, and respect for guest property and privacy are required. Essential Duties and Responsibilities 1. Comply with applicable laws, regulations, Hotel policies, procedures, and safety requirements. 2. Provide professional and courteous service to guests and team members. 3. Prepare and properly stock the Elite Detail cart with required linens, terry, cleaning supplies, tools, guestroom supplies, and other materials. 4. Conduct detailed inspections of assigned guestrooms and identify cleanliness deficiencies, damage, defective equipment, missing items, and maintenance concerns. 5. Document or report identified issues to the Housekeeping Supervisor or appropriate department and perform minor repairs when within the scope of the position. 6. Deep clean guestrooms, including floors, carpets, furniture, fixtures, vents, blinds, curtains, upholstery, drawers, closets, and other surfaces. 7. Move furniture as necessary to thoroughly clean and shampoo carpets, including edges, corners, and areas beneath and around furniture. 8. Remove, handle, and replace guestroom and bathroom linens and terry and properly dispose of waste. 9. Thoroughly clean and sanitize guest bathrooms, including toilets, sinks, fixtures, faucets, tissue holders, and other surfaces. 10. Inspect and clean guestroom equipment and amenities, including air conditioning, television, telephone, refrigerator, coffee maker, microwave, iron, ironing board, alarm clock, and related equipment; report malfunctions. 11. Inspect closets and guestroom furnishings and ensure required items such as hangers and laundry bags are properly stocked. 12. Inspect and clean lamps, shades, mirrors, furniture, fixtures, and other guestroom components and identify items requiring repair or replacement. 13. Ensure guestrooms are free of unpleasant odors and meet established Property, Product, and People standards upon completion. 14. Assist other housekeeping functions, including guestrooms, Laundry, public areas, or Houseperson duties, as operationally needed. 15. Maintain a clean, organized, and properly stocked work area, cart, equipment, and supplies. 16. Report safety hazards, damaged property, defective equipment, or other conditions requiring attention. 17. Protect guest privacy and the confidentiality and security of guest and Company information. 18. Demonstrate KLECH core values and established guest service standards. 19. Attend departmental meetings, inspections, and required training. 20. Be available to work varying schedules, including evenings, nights, weekends, and holidays. 21. Perform other duties as assigned. Note: The essential functions listed above are intended to provide a general representation of the duties and responsibilities of the position and are not intended to be an exhaustive list. Duties and responsibilities may be modified based on organizational needs and as determined by management. Knowledge, Skills and Abilities Knowledge of housekeeping, sanitation, cleaning procedures, chemicals, equipment, and safety practices. Exceptional attention to detail and ability to perform thorough cleaning and inspections. Ability to recognize damage, maintenance concerns, safety hazards, and defective equipment and report them appropriately. Ability to follow written and verbal instructions, chemical labels, procedures, and safety requirements. Ability to work independently with minimal supervision and effectively as part of a team. Ability to prioritize multiple tasks and complete detailed assignments within established timeframes. Strong organization, problem-solving, communication, and guest-service skills. Ability to maintain professional relationships with guests, team members, supervisors, and other departments. Ability to maintain confidentiality and respect guest privacy and property. Dependability, initiative, teamwork, and a positive, service-focused attitude. Ability to communicate effectively in English; Spanish or other language skills are a plus. SUPERVISION EXERCISED This position does not have regular supervisory responsibilities. The Elite Detail works under the direction of the Housekeeping Supervisor and is expected to perform assigned duties independently while following established procedures, cleaning standards, and safety requirements.