Would you like the ability to make a positive impact on our community? Help JP Morgan Chase (JPMC) utilize the talents of the Neurodiverse Community. Join our Business Solutions Team (BeST) where you will work with people with different abilities and provide a proven track record in managing operations and leading teams.

As a Transaction Supervisor within JP Morgan Chase, you will lead, manage, and support the Business Solutions Team (BeST) operation. The Business Solutions Team (BeST), under the Office of Disability and Inclusion, is committed to expanding JPMC's workforce talent pool by creating and championing a neurodiverse workforce with a focus on the intellectually and developmentally disabled (IDD) population, to help build a stronger, more inclusive JPMC.

You will support the continued development of the operation as the vanguard for the firm wide expansion; and compel the programs objectives through positive influence, executive presence, and a vested interest in our mission.

Job responsibilities

• Manage daily operations, quality and timeliness of work
• Develop, coach and support of employees and maintaining a strong team morale
• Collaborate with internal business leaders to further refine processes and deliverables for a neurodiverse work force
• Define and develop reporting metrics to measure progress
• Develop procedures and job aides to facilitate the work
• Communicate effectively with senior management via multiple channels

Required qualifications, capabilities and skills

• Leadership through patient coaching, mentoring, and an understanding of different abilities and learning styles and respects everyone's unique voice and differences
• Familiar and actively seeking out opportunities to recruit, hire, retain and advance the careers of people with disabilities
• Ability to influence peers and senior team leaders necessary to accomplish goals
• Ability to effectively prioritize and manage multiple operational job deliverables simultaneously
• Ability to anticipate needs and/or problems that might arise and leverage creative problem solving to resolve and know when to escalate
• Financial Services Operational experience including process design and procedural documentation and capacity and gearing modeling
• Experience in building sound control and regulatory compliance environment Driven, enthusiastic and positive \"can-do\" attitude

Preferred qualifications, capabilities and skills

• Bachelors' degree and/or 3+ years of relevant work experience (Training, Operations Management, Social Work experience) in a Leadership role
• Understanding of and/or experience in managing an inclusive/diverse work force
• Applied understanding of operations fundamentals to include coaching, process design, supply chain, quality control, metrics
• Proficiency in Microsoft Office applications

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans