Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.

As a Senior Product Delivery Associate in Small Business (SMB) Commerce Payments team, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value. You will be responsible for hands-on business validation testing for all Global SMB Commerce products across hardware, web, and mobile applications, while helping drive the maturity of the testing organization. You will proactively engage virtual, cross-organizational teams and leverage your interpersonal, analytical, and problem-solving skills to ensure effective collaboration. You will follow a scalable, repeatable process to perform User Acceptance Testing (UAT) and Production Validation Testing (PVT), create quality test environments and data, and coordinate resources across product teams. Using your expertise in SDLC, SQA, Agile delivery, and modern technology stacks, you will deliver robust end-to-end test plans and scripts focused on unified customer experiences.

Job responsibilities

• Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies
• Supports the completion of change management activities across functional partners and monitors adherence to the firm's risk, controls, compliance, and regulatory requirements
• Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources
• Demonstrates understanding of the various testing methodologies, testing techniques, user acceptance testing protocols and testing tools.
• Demonstrates proficiency in analyzing test results and ability to fine-tune developed applications to improve functionality.
• Partner with technology and business partners to ensure test environment stability.
• Review and analyze the project goals, epics and user stories in JIRA.
• Own standards for strong testing input and quality output; working in partnership with product managers. Strong experience in defining and executing on test strategy, test cases, test data management, defect metrics, defect leakage. Plan, organize and lead the daily testing stand up meetings as necessary.
• Document the required test strategy in line with the scope and organization standards and metrics. Manage review and approval/signoff.
• Estimate the test effort and assist with distribution of work across team (considering size, complexity, skillset, and capacity).
• Review the test cases and test data generated by the IT development/QA technologies and ensure follow up to addressing queries. Help design, build and maintain test automation suite of the project and enable faster regression cycle executions

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Demonstrated performance in either product management or relevant domain area
• Experience executing operational management and change readiness activities
• Experience in product deployment processes
• Software or product development life cycle testing experience in defining and executing test scenarios.
• At least 3+ years' experience in digital channels - Web, Mobile and/or any hardware testing expertise.
• 3+ years' experience in designing/building/testing Point of Sale software solutions or Credit Card payments processing test experience.
• Test Automation tools work experience - Eggplant, Selenium or equivalent.
• Proven expertise and experience with modern technology stacks, including APIs, Microservices, Public cloud, etc.
• Proven track record of managing the end-to-end test lifecycle for complex, large-scale initiatives in an enterprise or financial services environment.
• Strong communication, listening, influencing and partnership/collaboration skills to drive cross-functional teams.

Preferred qualifications, capabilities, and skills

• Developed knowledge of the product development life cycle

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans