Real Estate Review Director, ED (Residential)

Bring your expertise to JPMorganChase. As part of Risk Management and Compliance, you are at the center of keeping the firm strong and resilient. You help the firm grow responsibly by anticipating emerging risks and applying expert judgment to real-world challenges that impact our customers and communities.

As a Real Estate Review Director in the Valuation Services Group (VSG) within Commercial Bank Risk, you will lead residential appraisal review operations across a multi-state region. You will directly manage Residential Real Estate Review Leads and their teams focused on complex 1-4 family residential collateral, ensuring adherence to firm policy, USPAP, and FIRREA/Interagency appraisal guidelines while driving consistent quality, timely SLAs, and strong stakeholder outcomes.

Job responsibilities

• Regulatory, policy, and quality governance
  • Own regional adherence to the firm's appraisal policies and residential regulatory requirements (USPAP, FIRREA/IEG) for 1-4 family properties; serve as primary contact for internal audit and bank examiners and promptly remediate issues and findings
  • Implement and continuously improve residential appraisal quality control programs that meet safety and soundness expectations, communicating systemic issues and corrective actions across offices and partners
• Reconsiderations of Value (ROVs)
  • Lead a standardized, regulator-aligned ROV process that safeguards appraiser independence, requires credible market evidence, resolves requests within defined SLAs, tracks outcomes (overturn rates/root causes), and feeds lessons learned into reviewer guidance and vendor remediation
• Manager review escalations
  • Establish clear residential appraisal escalation thresholds and routing to Director (or designee) for complex or high-risk files; ensure documented second-level review and final sign-off, timely issue resolution, and communication to stakeholders
• Operational performance and vendor oversight
  • Set and manage residential appraisal SLAs, throughput, and cycle times; ensure consistent, timely, and credible review outcomes across all regional teams; drive process remediation where gaps are identified
  • Lead residential vendor management and oversight to ensure independence and performance; resolve escalations and complex/atypical assignments (e.g., high-value, unique property types, complex zoning/land considerations)
• Market awareness and residential risk management
  • Maintain current understanding of local and regional residential market dynamics (inventory, price trends, seasonality, new construction, condo/co-op nuances) and broader macro factors that influence residential values; proactively identify and mitigate emerging risks
  • Oversee special projects and targeted reviews (e.g., focused audits on luxury, rural, or non-conforming properties; reconsideration-of-value trend analysis) and escalate significant risks with clear action plans and timelines
• Technology, data integrity, and change leadership
  • Champion adoption of residential appraisal technologies and platforms (e.g., ordering, review, CMS/ LLMs), ensure data integrity and accurate database entries, and lead pilots and regional rollout of new tools with defined milestones and feedback loops
• Leadership, talent, and culture
  • Lead and develop Residential Review Leads and staff across a broad geographic footprint; drive succession planning, hiring, mobility, coaching, and performance management aligned with business strategy and production needs
  • Promote a client- and service-centered organization; partner closely with residential credit and line-of-business stakeholders, and advance DO& I and employee engagement initiatives across teams

Required qualifications, capabilities, and skills

• Bachelor's or Master's degree and State Certified/Licensed Residential or Certified General Appraiser; SRA or MAI designation(s) preferred for residential leadership roles
• Minimum 15 years' experience appraising and/or reviewing 1-4 family residential properties, with at least 5 years in management; prior leadership of an appraisal review office or equivalent function preferred
• Deep knowledge of USPAP and FIRREA/Interagency Appraisal Guidelines, and Secondary Market Requirements as applied to residential collateral; demonstrated strength in independent decision-making, analytics, communication, and cross-functional influence
• Proven ability to manage multiple residential review offices and managers and to deliver regulatory conformance, quality, and SLA performance at scale; strong vendor oversight and issue-resolution capability
• experience leading enterprise-level quality programs and examiner/audit interactions in residential appraisal review
• Familiarity with residential specialty segments (e.g., luxury, non-conforming/rural, condo/co-op, leased land, complex legal characteristics) and operationalizing differentiated review approaches for these asset types
• Experience implementing residential appraisal technology platforms and ensuring data quality and governance across ordering and review systems

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans