As a transformational digital product leader, you will lead our Content Management Platform Services within Global Banking, navigating the intersection of product innovation, enterprise architecture, regulatory compliance, and AI-enabled content intelligence. You possess deep cross-functional fluency in modern content platforms, mastery in integrating Marketing and Sales Enablement ecosystems, and operational excellence to drive a global, multi-tenant content strategy across business lines and channels. You will architect a modular, metadata-driven content supply chain optimized for reuse, performance, and governance, while orchestrating search, discovery, and personalization at scale using next-generation AI technologies. This platform-centric role requires your vision, engineering-level understanding, and deep B2B context to enable enterprise product leadership.

Job Responsibilities
Strategic & Platform Leadership

• Architect and own the enterprise-wide content management product strategy, encompassing CMS, DAM, content delivery APIs, search layers, and governance frameworks.
• Develop and socialize a global content supply chain operating model, integrating upstream planning and downstream channel orchestration and compliance-led archival/reporting.
• Lead a multi-year transformation agenda integrating Adobe Experience Manager (or equivalent), headless personalization engines, DAMs, metadata registries, knowledge graphs, and advanced orchestration services.
• Envision and deliver AI-augmented content findability and reuse solutions, incorporating semantic search, NLP-driven tagging, generative content briefing, and automated policy compliance checks.

Integration Leadership - Marketing and Sales Enablement

• Define and execute an integration blueprint that connects disparate ecosystems including Adobe Experience Cloud, Salesforce (Marketing Cloud, CRM, and Enablement tools), Seismic, and consent management platforms.
• Rationalize and consolidate platform capabilities across internal silos to enable full-funnel visibility and traceability of content performance.

Governance & Risk Management

• Implement enterprise content taxonomies, content quality scorecards, and traceability logs to comply with global regulatory and audit requirements.
• Establish governance frameworks for templated vs. custom-made content, automated expiration workflows, legal holds, and audit trail requirements across business.
• Lead cross-functional compliance, legal, and security reviews to ensure platform-level policy adherence and integration with enterprise risk systems.

Experience Enablement

• Enable omnichannel content targeting and personalization at scale through robust segmentation logic, offer catalogs, experimentation tools, and feedback loops.
• Collaborate with UX design, accessibility teams, and performance engineering to ensure highly performant, WCAG-compliant experiences across all devices and client segments.

Required Qualifications, Capabilites and Skills

• 8+ years of experience in enterprise digital product management, with deep specialization in content platform architecture, MarTech ecosystems, and compliance-heavy industries.
• Demonstrated leadership of global, federated content platforms serving both external clients and internal stakeholders, across multi-brand, multi-region, multi-language environments.
• Expert-level understanding of metadata modeling, modular content design, headless CMS architecture, and governance-driven workflows.
• Hands-on experience with advanced AI/ML search and recommendation systems (e.g., Elasticsearch).
• Proven experience leading complex platform migrations, multi-system orchestration (iPaaS, APIs, event-driven architectures), and Agile-at-scale delivery models.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Base Pay/Salary
Chicago, IL $109, 250.00 - $177, 500.00 / year; Jersey City, NJ $122, 550.00 - $201, 000.00 / year