Job Summary:

The Optimization Senior Associate role is part of the Optimization, Insights, & Development (OID) team within Shared Services - Client Onboarding & Service. The OID team is dedicated to implementing foundational, measurable process improvements for operations teams in the COS organization, aiming to boost efficiency and improve both client and employee experiences. This role is ideal for individuals who are highly organized, execution-focused, and comfortable collaborating across multiple functions. You will spearhead tactical process improvement initiatives - from intake to implementation - and collaborate with key stakeholders to achieve measurable outcomes.

Key Responsibilities:

• Identify inefficient, manual, or redundant processes and lead tactical improvement efforts.
• Manage initiatives from problem definition through implementation and post-delivery measurement.
• Apply appropriate methodologies (Lean, Six Sigma, Agile, etc.) based on the problem statement.
• Define KPIs and deliver quantifiable results that reflect business outcomes (e.g., improved average processing time, error reduction, enhanced controls).
• Proactively engage partners and stakeholders across functions to drive alignment and remove execution barriers.
• Create and maintain clear and structured documentation, including tailoring presentation materials for various audiences (e.g., internal/OID vs. executive leadership).
• Ensure all process changes comply with firmwide policies, risk controls, and compliance standards.
• Share insights and best practices to support continuous improvement across Shared Services.

Required Qualifications, Capabilities, and Skills:

• Experience and proven ability to gather and analyze complex processes, developing accurate conclusions with sufficient comprehension of the business to understand risk implications.
• Experience in managing projects from inception to completion, ensuring timely delivery and alignment with organizational goals. Ability to prioritize tasks and manage multiple projects simultaneously.
• Experience with applying process improvement methodologies such as Lean, Six Sigma, or Kaizen.
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams.
• Strong analytical skills with proficiency in data analysis to guide decisions.
• Flexibility to adapt to changing business needs and environments, with a continuous improvement mindset and a commitment to personal and professional growth.

Preferred Qualifications, Capabilities, and Skills:

• Bachelor's or higher degree.
• Advanced skills and understanding of business analysis, design, development, testing, and deployment.
• Certification in Lean Six Sigma (Green Belt or Black Belt) is a plus.

Additional Information:

• This position requires full-time, on-site presence.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans