Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

As a Senior Product Associate in Omnichannel & Biometrics team, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Job responsibilities

• Develop requirements and orchestrate implementation of fraud tools for identity verification and transaction processing for an innovative biometric wallet service
• Collaborates with Merchant Services risk teams to minimize risk and fraud for biometric payments and evaluation of internal and external fraud solutions
• Coordinates with the Customer Support Product Managers on risk surveillance and risk management
• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development
• Support teams in responding to, investigating, managing and resolving high-impact incidents and escalations

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Developing expertise and previous integration experience with identity verification platforms (like: Telesign, Prove, Threatmetrix, Emailage, or Pipl/elephant.online) and/or risk management platforms (like: Kount, Visa Decision Manager, Singifyd, Cybersource, Forter, SifT)
• Fraud/Risk management experience in card payments at an Issuer, Acquirer, Network Brand, Large Merchant or Service Provider.
• Knowledge of common fraud vectors such as Synthetic Identity Fraud, Account Opening Fraud, etc
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• High level of integrity and discretion to handle confidential information
• Exceptional ownership and bias for action: willing to move quickly and decisively
• Strong critical thinker with the vision to work both tactically and strategically

Preferred qualifications, capabilities, and skills

• Deep knowledge of identity management solutions and fraud detection systems
• Familiarity with fraud detection techniques, biometric verification systems, and AI/ML in fraud detection applications
• Knowledge of merchant acquiring systems including payment terminals and payment lifecycle
• Excellent verbal and written communication skills for internal and external coordination and stakeholder engagement

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Base Pay/Salary
Palo Alto, CA $99, 750.00 - $150, 000.00 / year; Jersey City, NJ $99, 750.00 - $150, 000.00 / year; Chicago, IL $85, 500.00 - $135, 000.00 / year