We are seeking a dynamic and experienced learning professional to devise, lead, and execute our learning strategy for specific functional groups within Commercial & Investment Banking (CIB) Digital & Platform Services (DPS) Operations. Our strategy emphasizes a learning culture that fosters employee engagement. Operating in an Agile development environment, we focus on continuous improvement, rapid iterations, data-driven decisions, and collaboration across the franchise. You will report to the Head of Wholesale Operations Learning and work closely with business leadership and Human Resources partners.

As a Learning Lead III within Commercial and Investment Banking (CIB) Digital Platform Services (DPS) Operations, you will embark on a multi-year journey to transform how we develop and deliver learning to our employees. You will collaborate with senior business leaders to identify and address strategic learning needs, aligning them with organizational goals. You will also lead the strategic planning and creation of the learning roadmap for specific learning domains, design and implement innovative learning strategies, and oversee the management and curation of learning content. This role provides an opportunity to foster a culture of continuous learning and a growth mindset, emphasizing skill progression across the organization.

Job Responsibilities

• Collaborate with senior business leaders to identify and address strategic learning needs, aligning them with organizational goals for an 8000+ member, globally dispersed organization.
• Lead the strategic planning and creation of the learning roadmap for specific learning domains (like: Intelligent Solutions), in partnership with the Firmwide teams & business SMEs
• Design and implement innovative learning strategies that enhance business performance and outcomes, fostering a culture of continuous development and growth.
• Oversee the management and curation of learning content, ensuring the development and maintenance of evergreen learning assets. Utilize dashboards to track and analyze the effectiveness of learning programs, providing insights and recommendations for continuous improvement.
• Develop and execute the Line of Business (LOB) learning strategy, focusing on aligning training initiatives with measurable business outcomes, including technical/functional training and transformation projects.
• Partner with senior leaders to identify learning gaps and prioritize solutions for new-hire orientation, continuing education, and manager development.
• Foster a culture of continuous learning and a growth mindset, emphasizing skill progression across the organization.
• Oversee the design and delivery of best-in-class training programs by leveraging subject matter experts (SMEs) within the business, providing ongoing coaching and development to drive continuous improvement.
• Measure outcomes and evaluate the business impact of learning solutions, iterating to improve and adapt to changing circumstances.
• Deliver ongoing updates to senior leaders, focusing on strategic outcomes and ensuring compliance with regulatory and legal requirements related to learning and development.

Required Qualifications, Capabilities, and Skills

• Extensive experience in Human Resources/Learning Development space.
• Creative visionary with a passion for learning and professional development with the ability to clearly articulate ideas and concepts.
• Proven presentation and communication skills at all levels of the organization including the ability to quickly gain credibility with senior level management; proven influencing skills.
• Ability to collaborate and build strategic relationships, in a highly matrixed organization at all levels.
• Experience with agile ways of working and the ability to promote an agile mindset.
• Strong understanding of adult learning principles, instructional design, and learning technologies.
• Role may require domestic travel.
• Bachelor's degree required.
• Experience in Financial Services and/or Consulting space.

Preferred Qualifications, Capabilities, and Skills

• A Master's degree.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Base Pay/Salary
Chicago, IL $87, 875.00 - $140, 000.00 / year