Join our dynamic team as the the Head of Auto Commercial and Treasury Services!

As the Head of Commercial and Treasury Services, you will be in a senior leadership role within Chase Auto Dealer Services responsible for leading a National team of commercial lending and treasury experts providing end-to-end banking solutions for Automotive Dealer clients. This role involves overseeing all aspects of strategy (including innovation and technology), daily execution, capacity and key performance indicators (KPIs). You will use your leadership experience to play a key role in the development and growth of our business relationships. We value your insights and expertise in Commercial Lending, Treasury and Payment products and look forward to your innovative solutions that will promote our team's performance and client relationships.

The ideal candidate for this role is results-oriented, has a strong focus on culture and conduct, and fosters teamwork and inclusion. This leader must demonstrate the ability to work across a national organization and navigate a highly matrixed environment, with a commitment to nurturing talent and creating a strong employee engagement culture.

Job Responsibilities

• Lead a best-in-class diverse team that creates solutions for Automotive Dealers to grow their business, manage their money and make payments.
• Position the business for long-term success through commercializing established and newly launched, differentiated client solutions and offerings.
• Influence and drive alignment across the wider Auto business with, product, operations, and clients.
• Work closely with the Private Label Captive Finance and Dealer Services sales teams.
• Oversee strategy, daily execution, capacity and KPIs to ensure world-class delivery.
• Address all aspects of risk and control priorities, ensuring a robust and proactive risk management framework.
• Create a strong employee engagement culture, promoting inclusivity, development, and high performance.
• Respond to client inquiries, solve problems and address all client needs.
• Provide strategic market and competitor analysis on emerging challenges and needs across the organization while delivering insights that drive performance and accountability.
• Take ownership of the team's performance against revenue retention and overall client relationships and provide regular updates to senior management teams on performance.
• Actively partner with the business to develop and improve services, systems, and procedures, including plans for a multi-year strategy for growth and expansion.
• Work with partners across the firm to improve service delivery and outcomes through the use of automation, AI/ML, data analytics, and technology.
• Demonstrate thought leadership in partnership with the communications and marketing teams and represent Chase Auto at internal and external forums, industry events and with regulators.
• Travel is required in the role.

Required Skills and Qualifications

• 15+ years' experience with evolving and expanding responsibilities in commercial banking and treasury relationship management.
• Demonstrated expertise in Commercial lending, Treasury, Payments products and end-to-end delivery.
• An evidence-based approach to solving problems and adding value to optimize products and services.
• Strong senior stakeholder management skills.
• Experience presenting to and interacting with clients, regulators, and diverse industry bodies.
• Proactive and skilled at resolving issues, with a curious, problem-solving mindset.
• Proven track record of success in leading large-scale initiatives and strategic projects across various product or banking teams, while collaborating across functional groups including sales, service, compliance and legal.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans