Job Responsibilities:

• Monitor and maintain a portfolio of dealerships and their lien statuses.
• Research, resolve, and report issues in a timely manner.
• Review documents for accuracy and make necessary corrections.
• Document customer account activities thoroughly and concisely across various systems.
• Determine partner needs and provide appropriate solutions through relationship building.
• Process complex non-routine accounts or transactions, performing investigations and repairs.
• Manage high-level escalated problems logically and with good judgment to ensure the appropriate outcome.
• Communicate effectively, both verbally and in writing, with external and internal customers.
• Make appropriate decisions on behalf of the customer/dealer partner quickly and effectively.
• Prioritize work effectively to ensure efficiency.
• Make calls to Dealers, Dealer Relationship Managers, DMVs, and customers as required.
• Assist partners in title corrections and title releases.
• Run DMV inquiries and send proof of perfection to partners.
• Help maintain a team mailbox and resolve incoming items.
• Assist in maintaining team SLAs and KPIs.
• Work on titles and title perfection processes.

Required Qualifications, Capabilities, and Skills:

• Demonstrate strong interpersonal skills; professional and courteous demeanor.
• Work effectively in a fast-paced, heavy-volume environment.
• Meet quality and productivity standards consistently.
• Adhere to regulatory and compliance controls and policy requirements.
• Interpret policies, guidelines, and processes accurately.
• Exhibit excellent written and verbal communication skills.
• Manage multiple priorities and meet strict deadlines.
• Multi-task efficiently; type while reading, view multiple screens and systems, keep up to date with new procedures, and track all items processed.
• Solve problems, analyze situations, and make decisions effectively.
• Display a high sense of urgency.
• Utilize working knowledge of Microsoft Office Products, including Word and Excel.
• Adapt to different schedules if needed.
• Hold a High School Diploma or GED.

Preferred Qualifications, Capabilities, and Skills:

• Possess previous experience in motor vehicle operations and knowledge of auto titles.
• Understand banking industry business structure.
• Adapt highly to change and new environments.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans