At JPMorganChase, you will have the opportunity to make a significant impact by balancing business objectives with customer-focused solutions. We offer a competitive salary, comprehensive benefits, and a supportive work environment that values diversity, integrity, and teamwork.

As an Account Specialist II in Estates Services ACH Reclamations you will be responsible for all transactions associated with our consumer accounts by reviewing and analyzing the transaction activity to determine the proper payments to be returned and ensure cases are dispositioned accordingly. You will utilize your analytical ability in reviewing customer information to identify which transactions belong to each account owner. The review you complete of the customer's account must be in accordance with J.P. Morgan Chase bank policies, regulations, and federal, state, and local law requirements. You will be responsible for thoroughly understanding assigned cases and acquiring detailed knowledge of the systems used, including but not limited to Customer Assist, Mainframe systems (SBS), OUI, E-Serve, MITS, Lexis Nexis, and achieving a high level of proficiency in MS Office applications.

Job Responsibilities:

• Navigate various technologies while maintaining engagement.
• Exhibit resilience and adaptability in a fast-paced environment.
• Uphold personal excellence, including punctuality, integrity, and accountability.
• Approach problems logically and with sound judgment to achieve the desired business outcome.
• Make effective decisions on behalf of our customers.
• Prioritize tasks efficiently to ensure productivity.
• Comply with all relevant regulatory and departmental practices and procedures.
• Work independently as well as collaboratively in a team setting.
• Think critically and exercise independent judgment.

Required Qualifications, Capabilities, and Skills:

• At least 2 years of experience in bank operations.
• Strong PC skills with proficiency in various MS Office and web-based applications.
• Excellent writing, grammar, and editing skills.
• Professional communication abilities.
• Strong analytical skills and attention to detail.
• Ability to manage a heavy workload effectively.
• Independent, self-motivated, and a team player.

Work Schedule:

In-office work is required from Monday through Wednesday, with the option to work from home on Thursday and Friday. You can choose between two schedule options: 7: 00 AM to 3: 30 PM or 7: 30 AM to 4: 00 PM CST. Please note that attendance at scheduled training sessions is mandatory, and the training hours may differ from your regular work schedule.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans