B2B Sales Support II Job Description

Responsibilities:

• Provide phone and electronic support to B2B customers worldwide.
• Support the Inogen B2B sales team with price quotations/changes, administrative tasks, policy updates, and customer creation in Oracle.
• Enter B2B orders and process B2B customer RMAs.
• Answer and maintain the domestic partner hotline and other inbound B2B customer calls.
• Operate Inogen IT systems including Oracle, Salesforce, SplashBI, Five9, and Master Control.
• Maintain fluency in Inogen products and technical knowledge.
• Lead or contribute to projects important to the B2B team's success.
• Maintain regular and punctual attendance while complying with all company policies and procedures.
• Assist with other duties as assigned by the direct manager.
• Serve as the Account Manager for key customers.
• Represent the B2B Sales department in key meetings regarding orders, shipments, and customer feedback.
• Assist in assigning tasks to other B2B Sales Support team members.
• Support the manager with important tasks, special projects, and ad hoc duties.
• Assist with training and onboarding new Sales Support team members.
• Identify and implement new processes, tools, and systems to improve productivity and customer experience.
• Efficiently manage assigned projects while balancing inbound email and call workflow.
• Professionally handle escalated customer inquiries with support and resolution.

Required Qualifications:

• Associate's degree.
• 5+ years of B2B Customer Service Representative experience.
• Proficiency in Microsoft Office, Oracle, and Salesforce.
• Ability to operate at both task and project levels for assigned projects.
• Ability to execute tasks and projects independently and multitask effectively.
• Some supervision required.
• Fluent in business English.
• Equivalent combination of training, education, and experience that provides the required knowledge, skills, and abilities.

Preferred Qualifications:

• Intermediate fluency in Dutch, Spanish, German, and/or French.
• Experience in logistics and background in import/export processes.