JOB OVERVIEW:

Provide fast and courteous service of food and beverages to guests and ensure quality of food and beverage presentation per established standards.

KEY DUTIES:

• Greet all guests in the Club Lounge and take beverage and food orders in a prompt and professional manner.
• Prepare food and beverages for service to Club Lounge guests and present food according to established health and presentation standards.
• Clear and clean tables in a prompt and efficient manner. Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary.
• Perform side-work, and any other opening or closing duties as required. Ensure that wait staff stations are clean and maintained throughout shift.
• Alert Outlet Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
• May receive guest payments and process transactions as outlined in the cash and charge procedures as needed.
• May assist with other duties as assigned.

Qualifications and Requirements:

Basic reading and writing. Food service experience with general knowledge of restaurant operations.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds
• Moving about the Club Lounge
• Handling food objects; plates, trays, glasses, etc.
• Bending, stooping, kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with guests, wait staff, cooks, and supervisor.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.
• Basic math skills are frequently used when handling cash and credit.
• May be required to work nights, weekends, and/or holidays.