ORGANIZATIONAL STRUCTURE

The Director of Banquets reports to the Director of Food & Beverage and oversees the banquet department, which consists of the Banquet Manager, Banquet Captain, Banquet Housepersons and Banquet Servers. The Director of Banquets will work closely with the Banquet Culinary team and Sales & Catering Conference Services team.

POSITION OVERVIEW

The Director of Banquets will have the overall responsibility of leading the execution of all banquet events to ensure optimum performance, superior guest service, and maximum profitability of all functions. The Director of Banquets will lead the day-to-day activities of the banquet department, communicate objectives and schedule/assign work and ensure the colleagues are properly trained in addition to having the tools and equipment needed to effectively perform their job functions. Maintain consistent quality service, and operating standards as established by the InterContinental Brand and Forbes Travel Guide.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for all banquet related operations: functions, events, set-up & break-down
• Ensure maximum departmental profit through monitoring labor costs, having full responsibility of payroll control, and achieving established annual Winning Metrics as applicable
• Communicate and coordinate effectively with all managers and other department heads as appropriate
• Review and utilize historical data of banquet operations to ensure successful present and future department operations
• Participate and contribute in pre- and post- conferences
• Actively attend BEO (Banquet Event Order) meetings to accurately execute banquet operations
• Responsible for effectively circulating and distributing communication in relation to group resumes and hotel operations to banquet team
• Create work schedule in accordance with business needs
• In collaboration with Human Resources and Executive Leadership team, lead departmental Employee & Labor Relations: hiring, performance appraisals, coach and counseling, training, disciplinary actions. Resulting in developing, maintaining and improving employee relationships via effective communication, performance management, processing grievances and/or disputes as well as fairly and consistently applying policies and standard operating procedures.
• Engage in positive Employee Relations to increase morale, productivity, guest and colleague satisfaction
• Delegate and clarify responsibilities of banquet management operations to ensure tasks are executed in a logical order
• Tactfully address problem resolution and guest recovery relating to department operations
• Uphold Service and Facility Standards in accordance with the InterContinental Brand and Forbes Travel Guide
• Cooperate and coordinate interdepartmental teamwork
• Perform any other duties and responsibilities as assigned by Director of Food & Beverage and Executive Leadership team

QUALIFICATIONS & REQUIREMENTS

Required

• Five years or more of experience in leadership role of directing hotel food and beverage operations in banquets or hospitality related food & beverage operations
• Received alcohol awareness certification and/or food service permit or valid health/food handler cards
• Able to communicate written and spoken English
• Possess strong leadership competencies – Be Brandhearted, Think Ahead, Champion Change, Lead People, Develop People, Drive Results and Work Collaboratively
• Able to multitask, be detail oriented, and communicate effectively
• Must be able to work a flexible schedule that will accommodate the achievement of all business goals and directives. May be required to work on work nights, weekends, and/or holidays
• Ability to perform the following: carrying or lifting items up to 50 pounds, moving about the function areas, handling objects, bending, stooping and kneeling
• Computer proficiency is required. Must possess experience with Microsoft Office systems, Delphi, Micros, TimeSaver

Desirable

• Prior operational leadership experience within the luxury brand hotel segment is strongly preferred.
• Prior experience in a unionized hotel setting is preferred.

In return we'll give you a competitive financial and benefits package which include IHG’s comprehensive array of benefits including medical, dental, vision, disability, and life insurance, flexible spending accounts, matching 401(k), and paid time off.

Hotel discounts worldwide are available as well as access to a wide variety of discount schemes and the chance to work with a great team of people. Most importantly, we're ready to welcome all of you.

So whoever you are, whatever you love doing, bring your passion to IHG and we’ll make sure you’ll have room to be yourself. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veteran.