JOB OVERVIEW:
Provide timely and professional bell services for all incoming and outgoing guests, which may include temporary luggage storage, ensuring a high level of guest satisfaction.
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DUTIES AND RESPONSIBILITIES:
• Assist in supervising the Bell Services function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, safety and emergency procedures, etc.
• Monitor performance and recommend corrective or disciplinary action. Alert management of potentially serious issues.
• Maintain efficient traffic patterns in the lobby, especially during group check in and check out.
• Transport luggage to and from guest rooms and answer phones. May secure, tag and store luggage as required.
• Inspect cleanliness of the hotel entrance, bell desk, luggage room and hotel vehicles, if applicable.
• Respond to guest requests promptly and professionally; promote hotel services, facilities and outlets; provide guests with information such as local attractions and directions.
• Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS:
High School diploma or equivalent, plus one year customer service experience including some supervisory training/experience preferred. Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:
• Carrying, pushing, or lifting items weighing up to 100 pounds
• Moving about the public areas
• Handling objects, products and computer equipment
• Bending, stooping, kneeling

Other:
• Communication skills are utilized a significant amount of time when interacting with clients, guests and employees.
• Reading and writing abilities are utilized often.
• Basic math skills are used frequently.
• Problem solving, reasoning, motivating and training abilities are often used.
• May be required to work nights, weekends, and/or holidays.

The hourly pay rate for this role is $13.50. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.