The Event Service Manager is responsible for overseeing the execution of all group, catering, wedding, social, and special events at Hotel Ella. This position bridges the gap between event sales and operational execution, ensuring each event is organized, communicated, and delivered with precision and hospitality. The Event Service Manager is the primary on-site contact for clients during event execution and is responsible for coordinating all departments involved to ensure a seamless experience that reflects the service standards and brand identity of Hotel Ella.

This role requires strong attention to detail, a proactive mindset, excellent communication skills, and the ability to manage multiple events and priorities in a fast-paced luxury boutique hotel environment.
Essential Responsibilities Event Planning and Execution

• Manage the full operational execution of events booked at Hotel Ella, including weddings, meetings, corporate gatherings, private dining events, and social functions
• Review banquet event orders, rooming details, setup requirements, timelines, menus, and special requests for accuracy and completeness
• Lead internal event turnover meetings and communicate final details clearly to Food and Beverage, Culinary, Front Office, Housekeeping, and other operational departments
• Serve as the primary on-site contact for clients, vendors, and event hosts during program execution
• Conduct pre-event walkthroughs and confirm all event spaces are set according to contract, banquet event order, and service standards
• Monitor event flow, timing, staffing, setup quality, and guest experience throughout each function
• Respond quickly and professionally to last-minute changes, guest requests, and operational challenges

Client and Guest Experience

• Build strong working relationships with clients, planners, and vendors to ensure confidence and satisfaction throughout the event process
• Deliver a high-touch hospitality experience that is professional, warm, responsive, and solutions-focused
• Anticipate client needs and resolve service issues in real time with urgency and professionalism
• Support post-event follow-up as needed, including feedback collection, internal recap, and documentation of opportunities for improvement

Operational Coordination

• Partner closely with the Sales team to transition booked business into a successful operational plan
• Work with banquet, restaurant, bar, and culinary teams to ensure proper staffing, service flow, and readiness for each event
• Coordinate room blocks, VIP needs, welcome amenities, and special guest requests with Front Office and Housekeeping when applicable
• Ensure event spaces, equipment, signage, linen, décor, and service items are in place and presentation-ready
• Maintain knowledge of all event spaces, capacities, setup styles, and service standards across the property

Administrative and Financial Oversight

• Review event files, contracts, and banquet event orders for operational accuracy
• Ensure billing details, consumption updates, guarantees, and final changes are properly communicated and documented
• Assist with tracking event-related expenses, staffing efficiency, and service execution to support profitability
• Maintain accurate records, notes, and communication within hotel systems and event platforms
• Support forecasting of event needs, inventory usage, and operational labor based on business levels

Team Leadership

• Help lead and direct banquet and service teams during event execution
• Model professionalism, accountability, and service excellence at all times
• Support training and coaching of team members on service standards, event readiness, and guest engagement
• Foster strong collaboration between departments to ensure consistent execution and communication

Qualifications

• Minimum 2 to 3 years of experience in event management, banquet operations, catering, or hotel food and beverage leadership
• Previous luxury hotel, boutique hotel, wedding venue, or upscale restaurant experience preferred
• Strong understanding of banquet service, event timelines, catering operations, and guest service standards
• Excellent verbal and written communication skills
• Strong organizational skills with the ability to manage multiple events and priorities at once
• Ability to remain calm, composed, and solutions-oriented in a fast-paced environment
• Proficiency in hotel and event systems preferred, including Tripleseat, PMS platforms, and Microsoft Office
• Flexible schedule required, including evenings, weekends, and holidays based on event demand

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to lift, carry, push, or pull up to 25 pounds as needed
• Ability to move throughout indoor and outdoor event spaces and respond to operational needs in real time

Success Measures

• Seamless and accurate event execution
• Strong client satisfaction and positive guest feedback
• Effective cross-department communication
• High standards of presentation, service, and professionalism
• Strong control of event details, timing, and operational readiness