Logistics at full potential.

At GXO, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of.

Customer Contact Center Support Representative

PFSweb is seeking Customer Contact Center Support Representatives to respond to inbound phone calls, upsell/cross-sell additional items and resolve customer's issues.

***THIS IS A TEMPORARY ASSIGNMENT STARTING 5/17/2024 ending on/about 9/14/2024. THIS IS A VIRTUAL/REMOTE OPPORTUNITY***

Flexibility is REQUIRED to work a schedule between the hours:

M-F 8am-8pm; Sat 8am-4: 30pm***

Responsibilities:

• Respond to inbound calls for order placement
• Upsell and cross-sell additional items
• Answer inquiries while maintaining and updating the customer database
• Maintain a sense of urgency in responding to the customer's needs
• Be creative and go above and beyond when assisting our customers
• Accurate and efficient order entry and maintenance of customer files
• Ask probing questions and overcome objections

Qualifications:

• High School Diploma or equivalent
• 6 months of Customer Service experience (in person or over the phone)
• Pleasant and professional telephone etiquette
• Ability to adapt to the fast-paced internet environment
• Problem-solving skills
• Excellent judgment and decision-making skills
• Strong verbal and written communications skills
• Demonstrated customer service skills
• PC literate and basic typing skills (at least 25 wpm)
• Regular and punctual attendance is a must.
• Flexible to work schedule between the following hours- Shift: M-S 8 am-8 pm; Sat 8 am-4: 30

Preferred Personal Characteristics

• Strong work ethic
• Dependable
• Ability to consistently follow through
• Positive attitude
• Self-motivated and able to work effectively without constant supervision
• Team-oriented and able to work collaboratively
• Effective communication and verbal skills
• Flexible and adaptable

Working Conditions, Mental and Physical Demands

• Must be able and understand verbal instructions
• Must be able to communicate with coworkers and customers daily by phone or in person
• Must be able to sit for extended periods of time
• Must be able to lift up to 15 pounds
• Must be able to write and read written email correspondences

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.