Contact Center Representative

Weve been serving Texans for over 70 years, and our mission is bigger than banking. At Greater Texas | Aggieland Credit Union, we believe in building connections that last with our members, our community, and our team. Here, youll find more than a job. Youll find a place where: Relationships matter. We get to know our members and walk with them through lifes milestones.Community comes first. Giving back and making a difference is part of our DNA.Every role has purpose. Your work makes an impact far beyond the day-to-day. If you have a passion for people and want to be part of something meaningful, youll feel right at home with us. What's in it for you as a Contact Center Representative: Hybrid positionTraining and ongoing coaching to learn highly desired skills for career development.Opportunity to be part of agrowing organization where you can make an impact on members, teammates, and the community in meaningful ways.Greater Good: 16 hours paid volunteer time per yearFull Benefits Package: 401k, Medical, Dental, Life, 12 paid holidays, Paid Time Off The Basics as a Contact Center Representative: Monday - Thursday, 8: 00 am - 5: 00 pmRotating Fridays, 9: 00 am - 6: 00 pmRotating Saturdays, 9: 00 am - 1: 00 pmFlexibility required - extended hours, based on company needs Hybrid - In-office expectations: Once or twice a month in-office What you'll do as a ContactCenter Representative: In this role you'll enhance the member experience by providing top-tier service through phone and digital communication channels. You'll build strong relationships with members and offer a first call resolution approach, listen to member needs, and deliver supportive solutions. Assist members by phone with questions regarding their accounts and offering solutions.Educate members on credit union products and services.Process basic financial transactions: transfers, check orders, loan payments.Meet key performance indicator (KPI) metrics to maintain top-tier member supportWork cohesively with other departments or skilled-based team members to provide the member with solutions beyond area of expertise.