REMOTE EMAIL RESPONSE SPECIALIST

COMPANY: GENERAL PACKAGING CORPORATION

Location: Remote (United States)

COMPANY DESCRIPTION

General Packaging Corporation is a custom manufacturer of corrugated boxes, wood pallets, wooden containers & a variety of foam cushioning products specializing in specialty packaging & custom assembly in materials including corrugated fiberboard (single, double & triple wall), wood, foam & diverse cushioning products.

JOB DESCRIPTION

We are looking for a Remote Email Response Specialist to join our team. This individual will handle our customer service related queries, feedback, and claims received via email.

Key Responsibilities:

- Respond promptly to customer inquiries via email, ensuring clarity and professionalism in all communications.

- Collaborate with various departments to streamline the resolution of customer issues and enhance satisfaction.

- Maintain accurate records of customer interactions and follow up on outstanding issues to provide timely solutions.

- Assist in the development of FAQ and help documentation to improve efficiency and customer self-service.

- Identify trends in customer inquiries to provide feedback and suggestions for product improvements and process enhancements.

Required Skills and Qualifications:

- Excellent written communication skills with a keen attention to detail.

- Proven experience in customer service or a similar role, preferably in a remote environment.

- Strong problem-solving abilities and a proactive attitude towards customer care.

- Ability to manage multiple tasks simultaneously while maintaining a high level of accuracy.

- Proficiency in using email and customer relationship management (CRM) software.