As a Technical Inside Sales Representative (TISR) at Bray Ball Valves/Flow-Tek, you will serve as the primary point of contact for our valued customers, ensuring exceptional service and support. You will collaborate closely with internal departments to address customer inquiries, process orders, provide technical information, and resolve issues promptly.

Responsibilities:

• Maintaining strong relationships with assigned customer accounts.
• Use Bray’s computer systems to handle customer inquiries and process sales orders efficiently.
• Coordinate with internal teams to fulfill customer requests for technical details, order updates, expedited orders, and issue resolutions.
• Provide excellent customer service via phone, email, and in-person interactions.
• Receive thorough training on Bray’s products, systems, and processes to effectively support customers and contribute to team success.

Experience:

• 2 years minimum of successful inside sales or customer service experience in an industrial environment, in Server Service Ball valves, automation, and flow control products.
• Proven track record in customer relationship management, with strong interpersonal skills across various communication channels.
• Proficiency in computer skills, including Microsoft Excel, Word, and overall computer literacy in a fast-paced office setting.
• Familiarity with CRM and ERP/MRP systems is preferred.
• Ability to interpret technical requirements and effectively communicate solutions internally and to customers.
• Detail-oriented with excellent organizational and documentation skills.
• Strong oral and written communication skills, with a focus on accuracy and efficiency in a dynamic work environment.
• Working knowledge of Microsoft Office Suite, specifically in Outlook and Excel
• Knowledge of supply chain systems preferred.

Qualifications:

• Permanent work authorization in the USA is required.
• Understanding of industrial manufacturing environments is advantageous.
• High School Diploma or GED required at a minimum. Bachelor's degree or equivalent, relevant education and experience preferred.

Why Work for Us?

At Bray International, we are the leading provider of industrial valves, actuators, and related control products, renowned for our innovative flow control solutions worldwide. Joining our team means becoming part of a company that values excellence, integrity, and collaboration.

What We Offer:

• Competitive Pay Plans
• Comprehensive Benefits: Enjoy industry-leading benefits effective the first of the month after you have worked 30 days, including:
  • Medical, dental, vision, and life insurance
  • Paid holidays and vacation
  • 401(k) plan with matching contributions

Healthy Work Environment: We provide a smoke-free, drug-free workplace to ensure a safe and productive atmosphere for all employees.

• Career Growth: We are committed to your professional development, offering numerous opportunities for advancement within the organization.
• An Exceptional Company Culture: Bray is a Privately-owned and operated business with over 30 Years of Engineered Excellence

Join Bray International and be part of a dynamic team dedicated to shaping the future of flow control solutions!

About Bray International

Founded in 1986 Bray International is a global leader in industrial valves, actuators, and control products, delivering innovative flow control solutions to customers in more than 40 countries. As a privately held company with nearly four decades of engineered excellence, Bray has built a strong reputation for high-performance products, superior value, and exceptional customer service. Our fully integrated product line serves over 12 diverse industries, meeting the rigorous demands of the process sector with reliability and precision. Driven by a long-standing commitment to excellence, Bray offers the stability of a trusted, privately owned organization that continues to grow through innovation, collaboration, and integrity. Guided by our vision to be the most respected and successful valve, actuator, and controls company in the world, Bray places people—our employees, customers, and partners—at the heart of everything we do. We pursue progress through continuous improvement, a family-like culture, and an entrepreneurial spirit that shapes the future of flow control solutions.

As a federal subcontractor, Bray International Inc., its affiliates, and subsidiaries comply with the Drug-Free Workplace Act and applicable federal law. Employment is contingent upon a successful background screening and compliance with federal requirements, including drug testing for controlled substances under the federal Controlled Substances Act, which includes marijuana. This requirement applies regardless of state or local marijuana/cannabis laws.

Experience

• 4 year(s): Customer Interaction
• 4 year(s): Technical Knowledge of Valves

Education

• Bachelors or better in Engineering or related field

Behaviors

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

• Thought Provoking: Capable of making others think deeply on a subject
• Functional Expert: Considered a thought leader on a subject
• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Self-Starter: Inspired to perform without outside help
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

• Goal Completion: Inspired to perform well by the completion of tasks
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.