Position Summary
Toal Filtration Services is seeking an experienced and results-oriented Service Manager to lead our service department and drive sustainable growth. This role is ideal for a proactive leader with a strong technical background, proven operational expertise, and a passion for delivering exceptional customer experiences. You'll oversee all aspects of service operations, driving efficiency, ensuring customer satisfaction, and achieving or exceeding annual revenue targets.

Key Responsibilities

• Lead and manage the daily operations of the service department, ensuring high performance, quality, and customer satisfaction
• Develop and implement strategic plans to meet or exceed the company's annual sales and service goals
• Track and analyze key performance indicators (KPIs) including revenue, labor efficiency, customer retention, and upsell performance
• Manage team scheduling, workflow, and resource allocation to maximize productivity and minimize downtime
• Ensure compliance with all company policies, safety standards, and industry regulations
• Address customer escalations promptly and professionally to maintain strong client relationships
• Partner with sales and other departments to strengthen collaboration and drive business growth
• Review financial reports and operational data to identify opportunities for improvement and optimize profitability

Qualifications

• Proven experience as a Service Manager or in a similar leadership role within field services, manufacturing, or industrial operations
• Demonstrated ability to manage departmental budgets and achieve sales or revenue targets
• Strong understanding of service operations, customer service excellence, and team leadership
• Self-motivated with a hands-on approach and the ability to work independently
• Excellent communication, problem-solving, and organizational skills
• Technical knowledge of filtration systems or industrial services (preferred but not required)

Education and Experience Requirements

• Minimum of five years of service or business management experience required
• Previous experience demonstrating mechanical aptitude required
• Four-year college degree preferred
• High school diploma or equivalent required
• Filtration or industrial experience strongly preferred

Certificates, Licenses, and Registrations

• Must possess and maintain a valid driver's license in good standing
• Must have the ability to pass customer background checks, drug tests, and other compliance screenings as required

Physical Demands

• Occasionally required to stand, walk, sit, use hands to handle tools or controls, reach with arms, climb stairs or ladders (rated for 250 lbs or less), balance, stoop, kneel, crouch, or crawl
• Regularly lift, move, push, pull, and carry up to 50 pounds, including lifting overhead
• Must be able to climb ladders while carrying weight without exceeding a total 250-lb capacity
• May be required to work in extreme temperatures, cramped spaces, and environments with high noise and dust
• Must have specific vision abilities including close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus

Work Environment

• Work performed in various customer facilities, including manufacturing plants and industrial environments

Travel Requirements

• Travel required as needed to meet the demands of Toal Filtration Services and its customers

#totalfiltration

Total Filtration Services operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3, 000 suppliers and 15, 000 customers, over 90 brand companies, and close to 1, 700 employees, FCG's distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.

Why Build a Career with Us?

Everyone's an Owner of the Company: Because every team member contributes to Flow Control Group's success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.

Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.

Training: FCG University learning and training platform available to all employees offering over 80k courses.

Career Growth Opportunities : At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.

Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.