Job Summary:

Cougar USA is a leading supplier of water control systems for commercial building applications, specializing in Pre-Engineered and Custom-Designed solutions for water pressure, level, temperature, flow, and quality.

We are seeking a highly organized and customer-focused Field Service Dispatcher to join our Field Service Team! This role is responsible for coordinating and administrating service activities to ensure timely and accurate support for customers and technicians. The Service Coordinator will manage scheduling, communication, and documentation for field service operations, playing a critical role in customer satisfaction, team efficiency, and overall company growth.

Key Job Responsibilities:

· Coordinate Field Service Activity for field technicians by managing service requests, scheduling, and dispatch.

· Answer calls/emails from customers requesting service and document details in the system.

· Communicate proactively with internal and external customers to confirm scheduling, updates, and follow-ups.

· Generate & Maintain Assets, Service Orders, Tasks, and Reports in service management software (Shepherd, NetSuite, etc.).

· Work cross-functionally with Inside Sales, Procurement, Warehouse, and Accounting to ensure seamless customer support.

· Support Team & Events by assisting coworkers as needed and contributing to company meetings and events.

Required Qualifications:

· Strong customer service and communication skills, with the ability to manage customer expectations effectively.

· Excellent organizational and time management abilities, capable of handling multiple tasks at once.

· Proficiency in service scheduling systems and documentation tools.

· Professional demeanor, strong interpersonal skills, and ability to work well as part of a team.

· Attention to detail and ability to maintain accurate and timely records.

· Familiarity with commercial plumbing/HVAC industry or service operations is preferred but not required.#cougarusa

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Cougar USA operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3, 000 suppliers and 15, 000 customers, over 90 brand companies, and close to 1, 700 employees, FCG's distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.

Why Build a Career with Us?

Everyone's an Owner of the Company: Because every team member contributes to Flow Control Group's success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.

Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.

Training: FCG University learning and training platform available to all employees offering over 80k courses.

Career Growth Opportunities : At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.
Equal Oppo rtunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.