Role Summary
A Customer Service Representative is responsible for providing helpful, timely, and professional support to customers. The role focuses on answering questions, resolving issues, and ensuring a positive customer experience across phone, email, chat, or in-person interactions.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person
• Resolve customer complaints and issues efficiently and respectfully
• Provide accurate information about products, services, and policies
• Process orders, returns, exchanges, or account updates
• Escalate complex issues to the appropriate department when needed
• Maintain detailed and accurate records of customer interactions
• Follow company procedures and service standards
• Contribute to customer satisfaction and retention goals

Required Skills & Qualifications

• Strong verbal and written communication skills
• Active listening and problem-solving abilities
• Patience, empathy, and a positive attitude
• Ability to handle difficult situations calmly
• Basic computer skills and familiarity with customer service software
• Good time management and organizational skills

Preferred Qualifications

• Previous customer service or retail experience
• Experience working with ERP systems, Prophet 21 preferred

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Why Build a Career with Us?

Everyone's an Owner of the Company: Because every team member contributes to Flow Control Group's success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.

Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.

Training: FCG University learning and training platform available to all employees offering over 80k courses.

Career Growth Opportunities: At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.

Equal Oppo rtunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.