Summary / Objective The Branch Manager is responsible for the overall leadership, performance, and execution of Company branch operations. This role directs all aspects of branch operations, including Customer Service, Service/Repair, and Warehouse functions.

The Branch Manager will take a hands-on leadership approach, ensuring strong customer satisfaction, operational efficiency, and profitable growth across municipal and industrial markets. This position aligns closely with Outside Sales to support customer solutions through technical expertise in pumps, controls, and water/wastewater applications, without direct supervisory responsibility for sales personnel, and works closely with the Brand Leader to achieve operational and budget goals.

Key Responsibilities

Meet Budget Goals

• Direct and manage all branch operations including customer service, service/repair, inventory, and warehouse activities.
• Own branch operational performance, including gross margin execution, operating expenses, and service efficiency.
• Work closely with the Brand Leader to develop, manage, and execute the operational budget to meet established budget goals.
• Allocate resources to support operational priorities aligned with budget expectations.
• Establish and track KPIs related to service turnaround time, inventory accuracy, margin performance, and customer satisfaction.

Sales Alignment & Technical Enablement

• Align with Outside Sales to ensure operational and technical execution supports customer commitments and growth objectives.
• Serve as a technical and application resource for pumps, controls, and water/wastewater applications.
• Support solution alignment through application review, product selection guidance, and coordination of service and delivery.
• Maintain working knowledge of the Company's core product lines including pumps, controllers, analyzers, and packaged systems.
• Coordinate with manufacturers and suppliers to support technical issues, product availability, and application requirements.

Service & Customer Experience

• Ensure the service department delivers timely, high-quality repairs, field service, and warranty support.
• Resolve escalated customer issues professionally and promptly, maintaining long-term customer relationships.
• Drive consistent service standards and accountability across customer-facing operations.

People Leadership & Development

• Lead, coach, and develop branch personnel across customer service, service, and warehouse roles.
• Foster a positive, accountable, and performance-driven culture aligned with Company values.
• Conduct performance reviews, provide ongoing feedback, and support training and development initiatives.
• Identify staffing needs and participate in recruiting, onboarding, and retention for operational roles.

Process Improvement & Collaboration

• Identify operational inefficiencies and implement corrective actions to improve productivity, service levels, and profitability.
• Share best practices, operational insights, and improvement opportunities with corporate leadership.
• Ensure compliance with company policies, safety standards, and operational procedures.
• Perform other duties as assigned to support the success of the business.

Competencies & Qualifications

• Leadership experience in industrial distribution, water/wastewater, pumps, controls, or related technical markets.
• Strong operational and financial acumen with experience managing budgets and performance metrics.
• Technical aptitude with pumps, controls, and related systems.
• Excellent verbal and written communication skills across technical, operational, and cross-functional teams.
• Team-oriented leader who leads by example with integrity, accountability, and professionalism.
• Strong problem-solving skills and ability to perform under pressure.
• Proficiency with Microsoft Office and ERP/CRM systems.

Supervisory Responsibility

This position has direct supervisory responsibility for branch operational personnel and serves as a coach and mentor across customer service, service, and warehouse teams.#pumpsandcontrols

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Pumps and Controls operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3, 000 suppliers and 15, 000 customers, over 90 brand companies, and close to 1, 700 employees, FCG's distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.

Why Build a Career with Us?

Everyone's an Owner of the Company: Because every team member contributes to Flow Control Group's success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.

Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.

Training: FCG University learning and training platform available to all employees offering over 80k courses.

Career Growth Opportunities : At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.

Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.