JOB SUMMARY

The Operations Manager - Ancillary Services is accountable for the client satisfaction, relationship and resources for aligned clients. A typical client alignment consists of a group of clients with various degrees of size and complexity. The Operations Manager - Ancillary Services is accountable for all aspects of COBRA and Direct Bill administration for their clients both internally and externally to clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Interpret and understand business requirements and able to translate and convert those requirements into system configuration of the COBRA and Direct Bill system
• Perform configuration setup and conversion activities within the system
• Maintain administration system security profiles
• Work with client implementation managers to set up the configuration for new clients
• Manage user access and implement Empyrean's security policy within the platform
• Work with the application technology provider to coordinate, test, and rollout new feature releases of the platform
• Understand how data interchange into and out of the system impacts business processes
• Understand expectations that were set with clients and recognize when issues/events may affect delivery
• Share acquired skills with team members, support application training, and develop a backup specialist
• Ensure that there is proper documentation of standard system administration procedures
• Monitor data exchange processes. Analyze/interpret process results and assist Client Operations teams in providing solutions for the errors that occurred during the process.
• Hold aligned resources accountable for behaviors that support Empyrean's policies and procedures
• Perform other job-related duties as assigned

REQUIRED SKILLS AND ABILITIES

• Strong analytical skills
• Well-developed written and verbal communication skills, specifically documentation skills
• Strong attention to detail and quality conscious, yet open and flexible to others' ideas and suggestions
• Client service oriented
• Proven ability to meet deadlines and work effectively in a multi-tasking environment
• Proficient in coaching others
• Strong ability to diagnose issues and resolve
• Excellent working knowledge of MS Excel and other analytical tools

KNOWLEDGE, EXPERIENCE AND/OR EDUCATION REQUIREMENTS

• Bachelor's degree preferred but not required
  • In lieu of Bachelor's degree, equivalent years of experience in business analytics, management information systems, human resources management, benefits administration or a related field
• 3-5 years of experience of health and welfare administration
• Advanced knowledge of benefits business, including products and services, operations, and delivery
• Knowledge of general system environment and process flow
• Regulatory and legislative knowledge in aligned service area (Health & Welfare)
• Understanding of benefits outsourcing systems and application platform
• Or, any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities will be considered

Disclaimer: Managers have the right to assign or redesign the responsibilities of the above mentioned job description without notice and at any timeEmpyrean is an Equal Opportunity Employer: including disability and veterans