Field Service Supervisor

Don't miss the opportunity to join a growing, people-focused company! Established in 1934 and headquartered in Des Moines, IA, EFCO serves a diverse range of customers worldwide. At EFCO, we embrace every challenge, turn vision into reality, and provide cutting-edge Innovative solutions. Our commitment to Super Service allows us to build lasting relationships grounded in Integrity. From engineering and design to manufacturing, supply, and field service, we deliver top-quality concrete forming and shoring products and services that make construction safer and more efficient; helping our customers realize the Lowest in-Place Concrete Cost (LIPCC).

Purpose: EFCO Corp. is seeking a hands-on, customer-focused professional to provide on-site training and support for our concrete forming systems. In this role, you'll work directly with customers to ensure safe, efficient assembly and use of EFCO products. You'll also act as a technical advisor, supporting sales teams and serving as a key liaison between customers and EFCO personnel.

EFCO Culture Statement

Act with INTEGRITY by demonstrating honesty, responsibility, trustworthiness, and respect in all actions. Strive for QUALITY through continuous improvement and data-driven decision-making. Embrace INNOVATION by being self-aware, collaborative, and curious. Deliver SUPER SERVICE by creating value and consistently exceeding customer expectations.

Key Responsibilities

• Erect EFCO Forming Equipment on Job Sites (60%)
  Lead and assist with on-site assembly, manage labor and equipment staging, troubleshoot issues, and ensure compliance with safety guidelines. Guide customers through cycling procedures and complete detailed field reports for each visit.
• Identify Customer Solutions & Troubleshoot (10%)
  Work closely with sales and engineering teams to assess customer needs and provide solutions. Act as a technical resource and coach customers on best practices.
• Plan & Coordinate Field Visits (10%)
  Review construction plans and formwork drawings, forecast workload with the district manager, verify equipment lists, and coordinate travel and site scheduling.
• Support Sales Through On-Site Demonstrations (10%)
  Partner with Territory Managers to demonstrate form cycling, setup, and stripping during pre-sale activities. Assist with project scheduling for customer success.
• Deliver Job Site Safety Talks (5%)
  Conduct at least two toolbox safety meetings per month to promote a strong safety culture.
• Special Projects & Other Duties (5%)
  Contribute to internal projects like submitting FORM Marks articles and other assigned tasks.

Qualifications

• High school diploma or equivalent; bachelor's degree in engineering or 5+ years as a foreman or superintendent
• Blueprint reading skills
• Excellent communication, decision-making, and leadership abilities
• Strong problem-solving skills and a proactive attitude
• Passion for construction and delivering high levels of customer service
• Physical ability to climb, lift/push/pull up to 150 lbs, and work at heights and in demanding environments
• Valid driver's license and ability to travel extensively (2-4 nights per week)

Total Rewards

• Medical, dental, and vision insurance
• Flexible Spending Account
• Health Savings Account
• Life and AD& D insurance
• 401k options
• PTO
• Tuition Reimbursement
• 10 paid holidays
• Employee Assistance Program

EFCO is an Equal Opportunity Employer. Qualified applicants for employment will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.