The Sr. Technician, IT Support is responsible for maintaining, supporting and troubleshooting desktops, laptops, RF handhelds, and mobile devices, as well as providing end user support. Primary functions also include the tracking of leased assets, and the proactive analysis of currently deployed technology and provide recommendations for future optimizations. Assist with SOX compliance, and general IT security best practices. Also assists with non-endpoint related projects such as site upgrades (wireless and wired networks, phone system, etc.).

Responsibilities:

• Respond to technical support inquiries via phone, email, or in-person and provide timely solutions to end-user’s IT issues, while documenting details via a ticketing system.
• Diagnose and troubleshoot hardware, software, and network-related issues.
• Facilitate the installation, configuration, and maintenance of software applications and hardware devices.
• Perform system refreshes, upgrades, software updates, and hardware maintenance tasks as required, while following and maintaining documentation of process.
• Utilize and help update knowledge management system pertaining to IT support items.
• Facilitate in hardware life-cycle management process and asset tracking.
• Nonbusiness hours on-call support rotation as needed.
• Collaborate with network services, software systems engineering and/or application development to restore service and/or identify problems
• Assist with other facets of IT operations and projects as needed.
• Create and update end-user documentation and knowledge articles.

Requirements

• High school diploma or equivalent
• Excellent oral and written communication
• Strong problem-solving skills, attention to detail and the ability to work both independently and as part of a team.
• Proven ability to educate end-users on how to utilize IT services and applications
• 2 to 4 years of experience with imaging, maintaining, and troubleshooting personal computers, mobile devices, and printers.
• 2 to 4 years of technical knowledge of Microsoft Windows and MAC OS operating systems
• 2 to 4 years of experience with troubleshooting Microsoft’s M365 suite of applications
• 1 to 2 years of experience with Microsoft’s Active Directory and Group Policies
• (Depending on the site) 1 to 2 years of experience with RF Guns and Label Printers
• Ability to manage and deliver multiple priorities in a timely fashion.
• Ability to support cross-team collaboration to ensure your focus area integrates with the overall solutions.

Benefits:

• Medical, Dental and Vision Insurance
• Company Provided Life Insurance
• Paid Time Off (PTO)
• Company-paid short-term and long-term disability
• 401(k) plans
• Employer-funded pension plan
• Tuition Reimbursement

About DAP

DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products. DAP is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services.

You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60, 000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores. DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world.

At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers. Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP’s history, culture and benefits at www.dap.com/careers/

DAP - On the job since 1865.